Personal Customer Data

Protect all personal data from risk of fraud or a breach

Protect your customers by preventing their personal data from entering your organization 

  • Compliant with GDPR and PCI DSS
  • Prevents identity theft and account takeovers as well as payment card fraud
  • Reassures customers that doing business with you is safe 
  • Removes the burden of handling payment and personal data from customer service agents 
  • Avoids hefty fines involved if your organisation suffers a data breach

Keen to protect PII data?

Personal data security

Take charge of your customers' personal data

Prevent sensitive personal data from ever entering your organisation’s systems such as:

  • name, address and email
  • phone numbers
  • IP address
  • bank account
  • insurance policy number
  • national insurance number
  • car registration

This data is prevented from being seen, heard or stored by customer facing teams, systems or processes when relayed over the most commonly used customer service channels including phone, IVR, chat and online forms.

Data security - medial records

Remove the burden of handling sensitive data and become compliant

When a customer contacts you, Eckoh's security platform uses tokenisation to scramble the real information before it enters your organisation. This sensitive data is prevented from being seen, heard or stored by your customer service agents, systems or processes.

  • Secures sensitive text and numeric data 
  • Data is masked or tokenised as it passes through the solution and never enters your organisation’s systems
  • Enables you to send secured batch data to third-party organisations such as outsourced contact centres
  • Works with highly complex organisational environments, and deployed as a remote, premised, cloud, or hosted solution.

Protect payment data too

Eckoh's patented CallGuard solution works perfectly with DataGuard to secure payments made using any channel and any payment method.

The value of compliance

“If you think compliance is expensive, try non compliance.”
former Deputy US Attorney General