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Management Team

Learn about our hugely experienced people

Nik Philpot Chief Executive Officer

nik philpot

Serving as CEO since 2006, Nik brings nearly 30 years of experience to the role as a proven entrepreneur, leader, and visionary within the technology and telecom industries.

A founder of Eckoh with over 20 years' service, Nik's focus on innovation and growth has driven the Company to become a global leader in consumer and client solutions within the customer contact space. His insight and investment into payment security is transforming the way customers and brands are protected, and has fuelled a climb in Eckoh's market value of over 500% in just the past three years.

Chrissie Herbert Chief Financial Officer

chrissie herbert

Chrissie joined the company in May 2017 from PayPoint plc, the FTSE 250 retail technology and multi-channel payment solutions business. Her career has brought significant industry insights and experience from one of the leading global secure payments companies.

In addition, having qualified as a Chartered Accountant at KPMG, Chrissie has considerable executive experience at a number of high growth, consumer facing businesses including Collect+, a fast-growing joint venture between PayPoint plc and Yodel and Travelodge Hotels Ltd.

Dan Arntz President, US Operations

dan arntz

Dan leads Eckoh sales and solutions implementation across the United States. Combining over a decade of payments expertise with customer experience knowledge.

Dan helps today's modern organizations maximize each customer interaction and provides guidance on how to have those interactions in a safe and secure environment. Prior to joining Eckoh, Dan held a senior position at West Corporation leading their sales, solutions and consulting organization, and spent over 10 years at First Data Corporation, helping clients implement payment solutions in both card present and card not present environments.

Todd Funk Senior Executive Vice President, US Operations

todd funk

Todd has more than 25 years experience in contact centers, including 20 years at the senior management level, he totally understands how to work effectively with customers, ensuring they get the most out of their investment in our solutions.

Most recently, prior to Eckoh, Todd was the CEO of PSS. Todd's role at Eckoh involves overseeing the company's key frontline functions at a strategic and operational level, with a focus on Customer Contact Solutions. This includes the professional services, project delivery activities, solution integration and support services as well as other areas of the company's operations.

Lyndsay Lang Head of Human Resources

Lyndsay Lang

An experienced HR leader, Lyndsay creates opportunities for employees at all levels to achieve their full potential.

Lyndsay is passionate about aligning human resources and talent strategies with the end-goal of improving business performance, driving outcomes and strengthening the customer experience. By engaging leadership and encouraging mentorship, Lyndsay is essential in developing a culture of outcome-focused teams.

David Bird Head of Finance, US

David Bird

Dave leads Eckoh’s finance and accounting functions in the United States. He brings over 18 years of public and private industry accounting experience to the company.

Prior to joining Eckoh, Dave held leadership positions in the accounting groups at CSG Systems - a business support solutions provider for the communications service industry - and ACI Worldwide - a payments solutions provider for financial institutions and global merchants. In addition, Dave earned his CPA while working as a public accountant at Deloitte where he served West Corporation and several other mid-size and large, multi-national clients.

John Schmidt Vice President of Manufacturing, Logistics and Support

John Schmidt

John has 25 years of experience in support roles in the voice and data industries and has been part of the Eckoh family since 2003.

He leads the US Support and Manufacturing Organization, overseeing the building, installation and support of our Audio Tokenization products, desktop solutions, and third party IVR and ACD systems. His focus is on the quality of our products, and customer satisfaction.

Justin Crawford Vice President of Engineering and Delivery

John Schmidt

As VP of Engineering and Delivery, Justin is responsible for ensuring that the proper solution is engineered during pre-sales, and then delivering that solution post-sale.

Justin brings more than 20 years of Contact Center and telephony experience as well as extensive experience leading large teams in deploying enterprise grade solutions. His previous position at Eckoh was Director of Professional Services for PSS, who Eckoh acquired in 2015.

Tyler O'Brien VP of Client Services

Tyler O'Brien

Tyler is a customer-driven global client services and sales executive with over 25 years of experience building and leading world-class teams.

Tyler believes that close alignment between company purpose and customer beliefs builds great customer-centricity and a best-in-class customer experience for all of our customers. His focus is to ensure every product, experience and engagement along the Eckoh customer journey is personalized and memorable.