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PCI DSS Compliance

'It's easy: we encrypt the PAN in our call recordings.' Really?

Wednesday, 04 November 2015 PCI DSS Compliance

'It's easy: we encrypt the PAN in our call recordings.' Really?
1. You can't store sensitive authentication data in call recordings (for contact centres - the 3- or 4-digit CV2 security checksums).

'We need keep PAN call recordings!' Really?

Wednesday, 04 November 2015 PCI DSS Compliance

'We need keep PAN call recordings!' Really?
As I've discussed before, I often hear call center executives tell me that they retain the PAN in call recordings. One point which they claim makes it acceptable or sensible is:

10 Years of PCI DSS: What Has it Really Achieved?

Monday, 19 September 2016 PCI DSS Compliance

10 Years of PCI DSS: What Has it Really Achieved?
Can you remember what you were doing a decade ago? A lot can happen in 10 years.

Alarm bells over insurance contact centers and CNP

Thursday, 17 November 2016 Insurance, PCI DSS Compliance

Alarm bells over insurance contact centers and CNP
Imagine getting a burglar alarm fitted to your home. The company does a great job and you feel really secure. But then you overhear the fitters yelling your alarm's entry code to each other, across the crowded street outside. Would you be worried? If so, here's something that'll nag away at you about the insurance industry.

BCBS companies lead way in medical data breach battle

Friday, 03 August 2018 Insurance, PCI DSS Compliance

BCBS companies lead way in medical data breach battle
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organizations are getting the diagnosis spot on and the remedy is working.

Card Theft From Contact Center Payments is About to Rocket

Monday, 02 November 2015 PCI DSS Compliance

Card Theft From Contact Center Payments is About to Rocket
In 2014, the Aite Group published a report on the way in which Card Not Present (CNP) fraud is expected to change over 2015 and beyond.

Combatting fraud in the contact center – top tips

Wednesday, 29 August 2018 Contact Center, PCI DSS Compliance

Combatting fraud in the contact center – top tips
CNP continues to rise so it's not a time to get complacent, there are still traps that criminals are just waiting to exploit.

Contact center safe from fraud? Think again

Thursday, 11 July 2019 Contact Center, PCI DSS Compliance

Contact center safe from fraud? Think again
Contact center crime is on the rise — but the big scandal is the time and money being wasted on tackling it the wrong way. Put simply, organizations need a new strategy, fast.

Cyber Security Month: Beware emerging tech's dark side

Monday, 21 October 2019 PCI DSS Compliance

Cyber Security Month: Beware emerging tech's dark side
Consumers adore new technology — but criminals love it too. So what safety principles should innovative companies be taking to heart during October, European Cyber Security Month?

Cyber Security Month: How clean is your contact center?

Wednesday, 09 October 2019 Contact Center, PCI DSS Compliance

Cyber Security Month: How clean is your contact center?
Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centers can have dark corners where fraud festers.

Data breach bombshell: Report reveals all

Tuesday, 04 September 2018 PCI DSS Compliance

Data breach bombshell: Report reveals all
A new study into the impact of a data breach makes explosive reading especially when you discover the true cost of losing customer trust. However, with the right solutions, organisations can diffuse the problem safely.

Data breaches: embedding security is your secret weapon

Tuesday, 25 September 2018 PCI DSS Compliance

Data breaches: embedding security is your secret weapon
The cost of data security breaches is rising - but few companies have realized that automation can help protect sensitive information and save them a fortune, according to a top report.

De-scoping your contact center - what vendors won’t tell you

Monday, 11 March 2019 PCI DSS Compliance

De-scoping your contact center - what vendors won’t tell you
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

De-Scoping Your Contact Center for PCI DSS Compliance

Monday, 02 November 2015 PCI DSS Compliance

De-Scoping Your Contact Center for PCI DSS Compliance
PCI compliance is viewed as an expensive burden with concerns including disruption to daily business, budget restrictions, the complexity of the PCI DSS audit process, the potential training of staff, and so on.

How to create a business case for de-scoping your contact center from PCI DSS audit

Friday, 02 November 2018 Contact Center, PCI DSS Compliance

How to create a business case for de-scoping your contact center from PCI DSS audit
Removing your contact center from the scope of PCI DSS audit is a smart strategy – we call it ‘de-scoping’. But how are you going to convince your business and senior management that it’s the right move?

How to de-risk your at-home agents

Thursday, 16 August 2018 PCI DSS Compliance

How to de-risk your at-home agents
How can US health insurers boost their agility by hiring more at-home agents to handle calls - without compromising data security? Forward-thinking companies have found the answer.

Insurers how to de-risk your home-based agents.

Wednesday, 05 September 2018 Insurance, PCI DSS Compliance

Insurers how to de-risk your home-based agents.
How can insurers boost their agility by hiring more at-home agents to handle calls without compromising data security? For forward-thinking companies there is an answer.

Is your PCI DSS strategy killing your agility?

Tuesday, 13 August 2019 Contact Center, PCI DSS Compliance

Is your PCI DSS strategy killing your agility?
Contact centers must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.

Make secure payments one of your USPs

Wednesday, 17 October 2018 PCI DSS Compliance

Make secure payments one of your USPs
How can you translate growing consumer unease about data protection into a competitive advantage for your business? The answer can be summed up in two words: Secure payments.

Nine things that bug you about PCI DSS compliance

Tuesday, 16 April 2019 PCI DSS Compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.
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