IVR Payments

Increase payment conversions 24x7 with a secure IVR

Enable customers to make payments over the phone whenever they want, using self-service automation.

  • Increase payment conversions and reduce operational costs
  • Ensure PCI DSS compliance
  • Never miss a sale or payment by offering 24x7 self-service
  • Offer customers more choice to self-serve

Get started with secure IVR payments

IVR payments

The ‘always on’ telephone payment service

Add convenience, speed and reassurance for your customers by giving them the option to pay through an automated phone system available 24x7x365.

CallGuard enables customers to quickly navigate through an IVR using either touch tones or natural language speech recognition to make a payment. Payments are handled through Eckoh's secure platform, integrated with your existing IVR platform or outsourced entirely to us.

IVR payment

An opportunity not worth missing

If you’ve got your agents’ payments covered you can easily add IVR – or vice versa – from one supplier using the same, simple solution and the existing secure payments infrastructure.

  • Works with existing payment providers and merchant accounts
  • Full range of cards accepted
  • Uses existing secure payment infrastructure
  • Calls can be transferred to a live agent and routed from your current number
  • SNBs and firewalls can also be de-scoped from PCI DSS audit

Offer around-the-clock convenience and security

  • 24x7 IVR payments

    Be open 24x7x365

    Take payments at any time, when it's convenient to the customer

  • Reduce cost with IVR payments

    Reduce costs, increase sales

    Increase sales conversions during peaks and out of hours when agents aren't available

  • Free up agent time with IVR payments

    Bulk payment handling

    Take multiple payments at once freeing up agents to take complex calls

  • Handle demand peaks with automated payments

    Simple payment process

    Customers pay confidently in moments with professionally recorded prompts

  • PCI DSS compliant IVR payments

    Reduce PCI DSS scope

    Keeping the card data out of the contact center systems reduces the burden of compliance

  • Simple IVR payments

    Easy integration

    Compatible with existing payment processors, CRM and telephony systems

PCI DSS Compliant

You can rest assured that our IVR payments solution is PCI DSS Level One compliant and integrates with leading Payment Service Providers. Learn more about PCI DSS compliance.

How we helped well known DIY retailer

"With several different stakeholders, the secure payment and PCI DSS compliance need for this retailer were complex. With Eckoh’s CallGuard solution they can meet every one of these demands and be reassured of payment security and compliance – every minute of every day."
DIY Retailer
Case study