Personal Customer Data

Protect all sensitive data from security or fraud risk

Protect your customers by preventing their personal data from entering your organization

  • Compliant with CCPA, HIPAA, GDPR and PCI DSS
  • Prevents identity theft and account takeovers as well as payment card fraud
  • Reassures customers that doing business with you is safe
  • Removes the burden of handling payment and personal data from customer service agents
  • Avoids hefty fines involved if your organization suffers a data breach

Learn more about securing data?

Securing customer data

Take charge of your customers' data

Prevent sensitive personal data from ever entering your organization’s systems such as:

  • name, address and email
  • phone numbers
  • IP address
  • bank account
  • insurance policy number
  • social security number
  • car license plates

This data is prevented from being seen, heard or stored by customer facing teams, systems or processes when relayed over the most commonly used customer service channels including phone, IVR, chat and online forms.

Securing customer personal data

Release customer service teams from the burden of handling sensitive data

When a customer contacts you, Eckoh's security platform uses tokenization to scramble the real information before it enters your organization. This sensitive data is prevented from being seen, heard or stored by your customer service agents, systems or processes.

  • Secures sensitive text and numeric data
  • Data is masked or tokenized as it passes through the solution and never enters your organization’s systems
  • Enables you to send secured batch data to a third-party organizations such as outsourced contact centers

Works with highly complex organizational environments, and deployed as a remote, premised, cloud, or hosted solution.

Protect payment data too

If you take payments over the phone, web, IVR, chat or chatbot you'll need to comply with the payment Card Industry Data Security Standard (PCI DSS).

The importance of compliance

"If you think compliance is expensive, try non-compliance."
former Deputy US Attorney General