Completely de-scope your agents, systems and call recordings
CallGuard
Secure your contact center payments
Payment IVR
Increase conversions with secure IVR payments
Secure Call Recording
Record and redact customer conversations
Some customers want the convenience of calling to make payments, check their accounts and access services, sometimes after hours. With Eckoh, you can give them a great experience, backed by robust PCI DSS security.
Behind the scenes, we handle card processing for you, removing your agents from the scope of security audits and preventing payment information from entering your environment — so there’s nothing to steal. Your brand is protected from the risk of card data theft, loss of customer trust and fines from regulators.
We focus on what is important to our clients and their customers
Maintain PCI DSS compliance for calls
Ensure agents can take payments without ever seeing or hearing customer details
Keep voice channels risk-free
Completely de-scope yourself from PCI DSS audits, including agents, systems and call recordings
Enable secure home-working for agents
Give remote team members the same robust security as they’d have in your contact centre
Boost sales, revenue and cash-flow
Allow secure, automated payments via advanced IVR technology, available 24/7 to customers
Offer superior customer experiences
Enable callers to bypass labyrinth IVR options; they simply state what they need
Secure your phone payments
Enable your contact centre agents to take fast and easy payments securely over the phone without compromising the customer experience, data security or PCI DSS compliance.
Focus on conversations that matter
Record and redact customer conversations securely, transcribe on-demand, and reveal true customer sentiment.