Why Eckoh?

Serving the Contact Centre Industry for Over 20 Years

Eckoh is a global provider of secure payment products and customer service solutions, working with blue-chip organisations in over 10 countries worldwide.

For the past 20 years, our customer service solutions have helped organisations engage customers across multiple channels and removing the pressure of inbound calls on contact centres. Our pedigree of cross-sector clients have all benefited from reduced operational costs and improved efficiency and payment security, enabling their contact centre to focus on more complex enquiries.

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Automating General Enquiries to Free up Agents

Eckoh's customer service solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK.

Securing Contact Centre Payments

Our range of secure payment products removes customer card data from contact centres and IT environments. They are designed to help merchants reduce the risk of fraud and become compliant with the Payment Card Industry Data Security Standards (PCI DSS). Eckoh's CallGuard product can be deployed on the customer's site or hosted in the Cloud.It allows contact centres to take card payments from customers without their agents seeing, hearing or accessing card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over £500 million in card payments annually.