Trusting our own technology
We’ve always believed that consumers should be able to use their channel of choice, the one they find most convenient at any point in time and be able to change channels whenever they want. So, when it comes to paying for something, we believe that they should have that same choice, knowing that their data is secure at the same time.
We know that our solutions truly work to secure payments because we use them in our own contact centre and have been continuously PCI DSS compliant since 2010.
Leading the way with innovation
Realising that digital channels, such as web chat, social media and email, would be crucial to evolving the customer experience we acquired a company with complementary expertise to Eckoh – Klick2Contact - and we’ve not looked back since. The combination of chat and secure payment expertise led to the world’s first PCI DSS compliant payment within a chat window. In the same year we also performed the world’s first secure payment using Apple Pay over the Telephone for which we won the Payment Awards Innovation category in 2017.
Our finger is always on the pulse
We also noticed that businesses were changing their attitudes and were, increasingly, looking for one supplier who could handle all their requirements rather than many single contracts.
Our broad portfolio of customer engagement and secure payment tools put us in a great position to be able to do this and so, we created the Eckoh Experience Portal in 2018. So now, our clients can add new channels and tools when it suits them, without having to change or add suppliers.
Be part of our story
We don’t have a crystal ball to see into the future, but we do know that nothing stays still. Criminals will continue to find new weak spots to target and customer expectations will continue to grow. We also know that the future is exciting and our commitment to staying ahead of the technology curve means we’ll always be looking for the next key thing for contact centre customer engagement.
Join us today as a client, a partner, an employee or an investor. Or, just follow us on social media to keep up with our story.