Are data security and compliance worries keeping you up at night in your contact center? According to the IBM and Ponemon Institute's "Cost of a Data Breach Report 2023," data breach costs are hitting all-time highs globally. Concurrently, organizations are racing to meet PCI DSS 4.0 requirements to combat payment card fraud. The Thales Data Threat Report for 2023 underscores the rising trend of criminals targeting customer personal identifiable information (PII).
Whether you're an IT professional or a contact center leader, understanding these challenges is essential. In 2024, how can you protect sensitive data, ensure compliance, and build customer trust? Discover crucial insights and actionable solutions to address these pressing issues.