Make Sure You Never Miss Another Customer Email
Do you want to manage all your inbound emails and web forms in a flexible and intuitive way, prioritising what's most important at any moment? Now it's possible.
Email Management, is a sophisticated and flexible email handling system accessed from within an Omni-Channel console provided to your team. It can manage inbound mails and web contact forms securely and quickly from all major email systems, from GMail to Exchange and Office365.
Everything in One Place
This powerful system brings all inbound emails and web forms securely, intelligently and efficiently into the agent console. It can prioritise and assign mails using a variety of rules to maximise service and efficiency.
Put simply, when an important email needs a quick response, you'll notice.
- Never miss an email – or respond too slowly
- Enable your agents to handle inbound emails and web forms in real time
- Assign priorities based on pre-set rules, so you deal with important emails faster
- Allows skills-based routing of emails to departments or individuals for a quicker response
- Setup auto-responses to address commonly asked questions
- Create templated responses to save agents time and ensure consistent answers