Compliance Explained

Compliance for today's contact centres

Contact centres and customer service teams are often the most exposed to sensitive customer data because of their interaction with customers for sales or service.

As fraud and data breaches continue to rise it’s critical for organisations to minimise their risk to these threats and to show their customers that they treat their security seriously.

Here are the key regulations that today’s contact centres need to comply with to be able to continue taking payments and sharing customer details in order to carry out their business.

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Eckoh's compliance credentials

When it comes to choosing a compliance partner, it pays to look at their track record and the customers who are putting their trust in their solutions. Eckoh has a long and robust history in compliance:

  • Our solutions can secure and protect payment and personal data, contributing to compliance to all regulations
  • PCI DSS Level One Service Provider since 2010 – the longest in the industry
  • Patented payment solutions shows we protect our IP and the integrity of our solutions
  • Our own solutions are used in our own PCI DSS compliant contact centres because we know that they work
  • There are 130 clients for our PCI DSS compliant secure payment solutions in the UK, US and Europe
  • Currently we process over £2billion in card payments annually
  • Our solutions have won multiple industry awards for security and innovation

Note on Eckoh’s listing on Visa's Global Registry of Service Providers

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Get in touch today

Find out how our payment solutions can help you achieve compliance for your contact centre and customer service teams to minimise risk and secure customer data. 

Talk to us today