Take secure payments within the Web Chat session
Don’t risk losing your customers at the last minute by asking them to go to another system to make a payment. With ChatGuard you can take that payment within the actual chat window. It’s PCI DSS compliant and your agent is on hand to answer any queries or resolve issues.
Whether you already offer Web Chat or would like to add Web Chat to your website, why not advance your customer engagement even further by offering secure payment within the chat session as well?
Working with Eckoh
Eckoh was the first PCI DSS Level One Service Provider to offer secure payment within a Web Chat session. We saw it coming with the rise in popularity of chat as an engagement tool. This is what keeps us at the forefront of contact centre engagement technology and it’s what will help you keep pace with evolving customer expectations.
Securing payments doesn’t end here either. Through the Eckoh Experience Portal, you can also access our other market-leading solutions so you can offer your customer the choice of paying securely over the phone with an agent, via an automated self-service platform or using Apple Pay over the phone, Google Pay, Paypal or Pay by Bank.
How we helped Red Driving School
We have found Eckoh responsive, supportive and very helpful. During the set-up they worked hard to ensure that delivery matched our branding and behavioural requirements. Implementation was fast with minimal input from our own technical team. We have achieved a significant number of conversions as a result of the engagement with potential instructors and continue to see a steady stream through the service
Here's the benefits
- Simple and easy to implement with no integration to systems, payment applications or payment gateways – only configuration
- Minimal training as agents keep existing screens and processes Allows the customer and the Agent-customer contact is maintained throughout
- De-scopes the contact centre payment processing via Chat – reducing the PCI DSS audit scope
- Sensitive data will now enter the enterprise as a token, minimising the risk of fraud and the impact of a data breach.
DTMF stands for Dual Tone Multi-Frequency and refers to the sound made when you press a key on your telephone keypad. Masking these tones by converting them into monotones prevents anyone from identifying the actual numbers.
This technology is unique to Eckoh and protected by patents in the UK and US. It takes sensitive card data and replaces it in any systems with placeholder data making the data in the contact centre system meaningless and so of no value to thieves.