Take secure payments within the Chat Or Chatbot session
- Works with any Chat or Chatbot software
- Customer makes the payment without leaving the conversation
- Enables automated channels to make sales or take payments
- Can fulfil purchases day and night
- Fully PCI DSS compliant with patented technology
What this means for you
- Avoid losing your customer when it's time to pay
- Increase conversions to real sales and boost basket values
- Helps get more sales over the line without more people
- Provides a 24x7 helping hand to busy agents.
How we helped Red Driving School
We have found Eckoh responsive, supportive and very helpful. During the set-up they worked hard to ensure that delivery matched our branding and behavioural requirements. Implementation was fast with minimal input from our own technical team. We have achieved a significant number of conversions as a result of the engagement with potential instructors and continue to see a steady stream through the service
Here's the benefits
- Simple and easy to implement with no integration to systems, payment applications or payment gateways – only configuration
- Minimal training as agents keep existing screens and processes
- The agent and customer are in contact is throughout the session
- De-scopes the contact centre payment processing via Chat or Chatbot – reducing the PCI DSS audit scope
- Sensitive data will now enter the enterprise as a token, minimising the risk of fraud and the impact of a data breach.
- Easily take payments when working remotely.
Your ‘always on’ customer service agent, a Chatbot provides valuable support and sales potential 24x7 or at times when agents are very busy. They can help your customers find the information they’re looking for quickly and let them check balances or make payments.
Web Chat is popular with consumers and has been proven to help convert enquiries into sales, increasing revenues and creating a great customer experience. The ability for agents to upsell related products or services is another advantage.