Case Studies

Proving our solutions work

Retail

Achieving and maintaining PCI DSS compliance and growth

Retailer of Flooring

Achieving and maintaining PCI DSS compliance and growth

Multi-channel retailer offering flooring and decorating products to consumer and trade customers.

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

DIY Retailer US

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

Fortune 50, US home improvement retailer with a strong online presence and high performing contact center operation.

Chatbot delivers order tracking that never sleeps better Customer Experience

High End Retailer

Chatbot delivers order tracking that never sleeps better Customer Experience

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact center agents.

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customized support for clients to configure and buy their new cars.

Secure payments and PCI DSS compliance for apparel retailer

Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact center payments and minimize risk. 

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.