Case Studies

Proving our solutions work

Retail

Achieving and maintaining PCI DSS compliance and growth

Retailer of Flooring

Achieving and maintaining PCI DSS compliance and growth

Multi-channel retailer offering flooring and decorating products to consumer and trade customers.

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

DIY Retailer US

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

Fortune 50, US home improvement retailer with a strong online presence and high performing contact center operation.

Chatbot delivers order tracking that never sleeps better Customer Experience

High End Retailer

Chatbot delivers order tracking that never sleeps better Customer Experience

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact center agents.

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customized support for clients to configure and buy their new cars.

Protecting customers from fraud and enabling a seamless customer service experience.

HIllarys

Protecting customers from fraud and enabling a seamless customer service experience.

Leading interior retailer, operating concession operations as well as a170-seat contact centre across the UK.

Secure payments and PCI DSS compliance for apparel retailer

Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact center payments and minimize risk. 

Secure payments without compromising award-winning customer service

Major UK DIY Retailer

Secure payments without compromising award-winning customer service

The UK’s largest Multi-Channel supplier of trade tools, workwear, plumbing and electrical essentials.

Taking the pressure off Ideal’s contact center operation with Omnichannel solutions

Ideal Shopping

Taking the pressure off Ideal’s contact center operation with Omnichannel solutions

Automated, secure payments plus Omnichannel solutions bring huge benefits

User friendly secure payment solutions for leading retailer

Pharmacy Retailer

User friendly secure payment solutions for leading retailer

The UK's leading pharmacy-led health and beauty retailer with 2,500 stores, online presence and one contact center.

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.