Chat Payments

Increase sales conversions with secure Chat payments

Empower your Chat (or Chatbot) channel to take secure customer payments 

  • Take in-Chat payments while in session 
  • Turn your Chat channel into revenue generator
  • Quick and easy to use for both agent and customer
  • Card data is unseen by agents or stored in systems for PCI

Get started with secure Chat payments

Offer customers the option to pay through Chat

Get more out of your Chat application by turning it into a revenue generator. ChatGuard works with any Chat application and enables customers to pay directly through this channel without being diverted to a separate payment page.

It's quick and simple to implement, while giving customers a great experience.

Chat payment screen on mobile

Easy, flexible, secure chat payments

Improve your Live Chat conversations by adding the option to pay immediately. It just layers on top of your existing apps with no changes to systems, payment applications or gateways.

  • Compatible with 100% of PSPs 
  • Works with any Chat or Chatbot solution
  • Can be deployed to any number of infrastructure configurations 
  • No sensitive data is retained within the Chat transcript or seen by an agent
  • Protects Personally Identifiable Information (PII) as well as card data 
  • Payments are secure, PCI DSS compliant and help with CCPA, GDPR and other regulations 
  • Customizable to your brand and business 
  • Flexible to combine with other payment channels such as phone, IVR, Chatbot, web and SMS

The ChatGuard difference

  • Payments in chat are de-scoped for PCI DSS

    De-scoped payments

    Payments in Chat are de-scoped from a PCI DSS audit, removing the burden of agents handling sensitive data

  • Payment within the chat session

    Payment within Chat session

    Complete the purchase in the chat session, without breaking the conversation or asking customer to go elsewhere

  • Reduce basket abandonment

    Reduce lost sales

    Agents can encourage the customer to complete the purchase and even suggest adding additional items to the sale

  • Retain payment processes

    Retain payment processes

    Agents keep their existing payment pages so it's familiar, quick and easy to adopt with minimal training required

  • Payment in chat is a better CX

    Better experience

    100% agent-customer contact throughout the Chat makes a great customer experience and reduces handling time

  • Light touch technology with ChatGuard

    Light touch technology

    Eckoh handles any integration required to your systems so there is minimal resource required from you

How do Chat payments fit with PCI compliance?

With ChatGuard, payments in Chat are PCI DSS compliant because the data is masked so the agent cannot see or access it. Find out more about the importance of PCI compliance for contact centers.

How we helped a leading retailer

During the 2020 COVID-19 pandemic the social distancing restrictions meant that the business had to close their bricks-and-mortar stores but were able to use the CallGuard solution to ensure that their agents could operate security from home and continue taking secure and compliant payments.
Case study