PCI DSS compliance and payment card security – what’s the cost of doing nothing?

8 May 2024

Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance needs. In her blog, she outlines one of the more surprising aspects of her conversations.

Cloud contact center 'shared responsibility': There is no cheat code for security

17 Apr 2024

If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud doesn’t come with a ‘shield of invincibility’

Card security enters a new era – and it’s personal for the C-suite

28 Mar 2024

A new era in payment card security arrived on April 1. But is the C-suite ready for new data protection responsibilities? Should warning lights be flashing in the boardroom?

How Flowroute helps ensure operational continuity in your contact center

13 Feb 2024

Strengthen your contact center's resilience by implementing Flowroute's cloud-based SIP trunking service, which eliminates single Telco dependency through automatic call rerouting capabilities while offering scalability, flexibility, and cost savings.

PCI DSS 4.0: Order your rocket-boosters for April onwards

8 Jan 2024

How’s your diary looking for Spring 2024? For anyone involved in contact center security around payments, life could suddenly hit warp speed. Here’s what you need to know.

Pci dss 4 becomes mandatory April 01 2024

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

3 Jan 2024

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date.

Overcoming challenges with IT integrations: How CallGuard makes the integration process seamless

27 Nov 2023

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges.

Blizzards ahead? Contact centers dash for compliance base camp

31 Oct 2023

Unfortunately, meeting the March 2024 deadline for the first phase of PCI DSS 4.0 could feel like getting to Everest base camp for contact centers. But how should you press on to reach the summit of the new payment security standard in 2025? Here’s some expert advice.

Seven customer engagement trends to watch

31 Oct 2023

Market forecasts are fiendishly tricky to make, especially during global economic turbulence. But it’s possible to identify trending shifts in strategy, technology and behavior in the contact center world. Here are seven trends to watch out for.

Latest data breach costs make chilling reading

30 Oct 2023

The cost of data breaches has reached an all-time high, according to hard-hitting research. But don’t look away now – because the solutions available to contact centers have kept pace too.

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