3 Mar 2023 (4 minute read)

How to make your call recordings PCI DSS compliant

In this blog we focus on the specific issue of taking card payments over the phone and the compliance...

Read more

10 Feb 2023 (3 minute read)

Why PCI DSS v4.0 Demands a New Mindset from Merchants

What does PCI DSS v4.0 have to do with a gym membership? As the new payment security standard’s deadline...

Read more

Contact Center PCI DSS Compliance Engagement

10 Feb 2023 (3 minute read)

Support your revenue cycle by embracing secure payment technologies

The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability...

Read more

Contact Center PCI DSS Compliance

19 Jan 2023 (2 minute read)

Go beyond compliance with a holistic approach to data security

Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic...

Read more

3 Jan 2023 (3 minute read)

10 Common Cyber Security Myths

The start of the new year is a good opportunity to review your cyber security protocols and dispel some of...

Read more

Contact Center PCI DSS Compliance

14 Sep 2022 (4 minute read)

Cybersecurity Month: How secure is your contact center?

Cybersecurity Month 2022 aims to help consumers develop a basic understanding of how to stay secure online —...

Read more

31 Aug 2022 (2 minute read)

What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center?

This blog explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure...

Read more

Contact Center

18 Apr 2022 (3 minute read)

What is PCI DSS v4.0?

Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry...

Read more

Contact Center Engagement Omnichannel

14 Mar 2022 (4 minute read)

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one...

Read more