30 Jun 2020 (2 minute read)

Secure card payment using automatic speech recognition (ASR)

Advances in voice recognition technology have changed the way we can now search the internet, as well as how...

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Contact Center

30 Jun 2020 (6 minute read)

Remote working for contact centers: Critical next steps, beyond the crisis

Remote working - is here to stay. How to make sure security is not compromised

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PCI DSS Compliance

18 Jun 2020 (3 minute read)

9 things that bug you about PCI DSS compliance

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate...

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18 Jun 2020 (4 minute read)

Some pitfalls of PCI DSS & GDPR to avoid for contact centers and remote workers

If you’re holding payment card data within your organization’s contact center environment (for instance in...

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Contact Center

9 Jun 2020 (1 minute read)

Contact center resilience - 5 lessons learned from COVID-19

In the words of Elvis, we're 'all shook up'. Not surprising after the initial reaction to the global pandemic...

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Omnichannel

1 Jun 2020 (3 minute read)

Is your Chat or Chatbot a top performing salesperson?

If you're wondering how to get more sales or bill payments across the line, then the answer could reside with...

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Contact Center

26 May 2020 (3 minute read)

Are contact center agents the only way to deliver customer service?

Are you ready to gear to to handle call volumes and manage customer expectations?

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PCI DSS Compliance

17 May 2020 (2 minute read)

Covid-19 and Contact Center Business Continuity Plan Information Security Implications

The ongoing Covid-19 pandemic and associated social distancing requirements has caused most contact center...

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Contact Center

18 Mar 2020 (1 minute read)

How to make remote working secure

Considering enabling your agents to work remotely? If so, you're probably most concerned with being able to...

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