Contact Center

3 minute

New authentication technology by Eckoh reduces identity fraud in contact centers.

Eckoh's new technology seeks to address the fraud problem while saving time and increasing security.

Read more

PCI DSS Compliance

2 minute

Is Pause-and-Resume Effective as a PCI Compliance Strategy?

No it isn't, but good news! There's a better way.

Read more

PCI DSS Compliance

3 minute

Why payment data in the cloud means risk as well as complexity

When considering migrating to the cloud, is the security and compliance around data getting enough attention?

Read more

PCI DSS Compliance

4 minute

Shifting from six to eight-digit BINS

The forthcoming BIN range changes - your questions answered

Read more

5 minute

Why the digital transformation roadmap has changed for Utilities

Moving forward, what's needed for utility companies to realize the opportunities?

Read more

Contact Center Engagement

5 minute

Why CX is now business-critical for insurers

What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches...

Read more

Contact Center

3 minute

How to combine crowd-pleasing payment services with rock-solid security

3 steps to balancing payment security and great customer experience

Read more

Contact Center

1 minute

Winning, losing & regaining customers in the COVID-19 era

What was the impact on your customer journey?

Read more

2 minute

Secure card payment using automatic speech recognition (ASR)

Advances in voice recognition technology have changed the way we can now search the internet, as well as how...

Read more