Contact Center

18 Apr 2022 (3 minute read)

What is PCI DSS v4.0?

Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry...

Read more

Contact Center Engagement Omnichannel

14 Mar 2022 (4 minute read)

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one...

Read more

Contact Center

27 Jan 2022 (3 minute read)

Is your PCI DSS strategy holding you back?

The recent drastic changes to how and where the world works have created a renewed push to secure customer...

Read more

Contact Center

17 Nov 2021 (3 minute read)

New authentication technology by Eckoh reduces identity fraud in contact centers.

Eckoh's new technology seeks to address the fraud problem while saving time and increasing security.

Read more

PCI DSS Compliance

20 Oct 2021 (2 minute read)

Is Pause-and-Resume Effective as a PCI Compliance Strategy?

No it isn't, but good news! There's a better way.

Read more

PCI DSS Compliance

29 Jun 2021 (3 minute read)

Why payment data in the cloud means risk as well as complexity

When considering migrating to the cloud, is the security and compliance around data getting enough attention?

Read more

PCI DSS Compliance

20 Jun 2021 (4 minute read)

Shifting from six to eight-digit BINS

The forthcoming BIN range changes - your questions answered

Read more

17 May 2021 (5 minute read)

Why the digital transformation roadmap has changed for Utilities

Moving forward, what's needed for utility companies to realize the opportunities?

Read more

Contact Center Engagement

11 Mar 2021 (5 minute read)

Why CX is now business-critical for insurers

What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches...

Read more