2 minute

What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center?

This blog explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure...

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Contact Center

3 minute

What is PCI DSS v4.0?

Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry...

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Contact Center Engagement Omnichannel

4 minute

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one...

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Contact Center

3 minute

Is your PCI DSS strategy holding you back?

The recent drastic changes to how and where the world works have created a renewed push to secure customer...

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Contact Center

3 minute

New authentication technology by Eckoh reduces identity fraud in contact centers.

Eckoh's new technology seeks to address the fraud problem while saving time and increasing security.

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PCI DSS Compliance

2 minute

Is Pause-and-Resume Effective as a PCI Compliance Strategy?

No it isn't, but good news! There's a better way.

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PCI DSS Compliance

3 minute

Why payment data in the cloud means risk as well as complexity

When considering migrating to the cloud, is the security and compliance around data getting enough attention?

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PCI DSS Compliance

4 minute

Shifting from six to eight-digit BINS

The forthcoming BIN range changes - your questions answered

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5 minute

Why the digital transformation roadmap has changed for Utilities

Moving forward, what's needed for utility companies to realize the opportunities?

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