Secure AI, Safer Payments: The Next Evolution of Customer Self-Service
2 Jun 2025
AI-powered self-service is revolutionizing contact centers—but without embedded security, it carries serious risks. This blog explores how to deliver seamless, secure experiences across voice, chat, and digital channels by combining conversational AI with PCI-compliant payments—ensuring trust, compliance, and smarter customer service at every interaction.
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Transforming Customer Experience with Secure Conversational AI and Omnichannel Payments
29 May 2025
Discover how integrating secure conversational AI with omnichannel payments can enhance service, streamline operations, and build trust. Learn why future-ready contact centers must move past silos to deliver seamless, intelligent, and secure customer journeys.
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Secure Every Channel: Why Contact Centers Must Prioritize Omnichannel Payment Solutions
23 May 2025
As customers move fluidly across channels, their expectation for secure, seamless transactions follows. This blog explores why fragmented payment systems no longer suffice—and how adopting a centralized, omnichannel approach to security not only meets modern demands but reduces risk, simplifies compliance, and builds trust.
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Unlocking the dual benefits of PCI compliance – enhancing both the customer and agent experience
7 Feb 2025
Discover how solutions like Eckoh’s CallGuard go beyond protecting data to create seamless customer experiences, foster trust, and empower agents to focus on what matters most: delivering exceptional service in a stress-free environment.
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Countdown to PCI DSS 4.0: Don't Let Compliance Keep You Up at Night
29 Jan 2025
As organizations race to meet the March 2025 deadline for PCI DSS 4.0 compliance, discover the major challenges around multi-factor authentication and third-party scripts, and learn why removing cardholder data from your environment might be the simplest solution.
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Revolutionizing digital payments: How Eckoh enables payment via digital wallets
17 Jan 2025
Discover how Eckoh integrates digital wallets like Apple Pay and Google Pay to revolutionize secure, seamless customer payment experiences.
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Is Pause and Resume Dead? Yes, it never was the solution to meeting PCI DSS requirements!
9 Dec 2024
PCI DSS V4.0.1 extends further the requirements for securing card payments during storage, processing and transmission. If you’re still thinking that your only issue is call recording, it’s now time to think again and discover why other solutions are now essential for compliance and protecting cardholder data.
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Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices
3 Dec 2024
The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could significantly impact the way businesses use pause and resume of call recordings as a method of trying to secure their customers’ sensitive payment card data.
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Why you should deploy CallGuard throughout your entire contact center
12 Nov 2024
Even if only a small number of agents take payments
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The untapped business value of PCI DSS compliance
6 Nov 2024
Why businesses should view it as an opportunity rather than simply a cost
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