Case studies

Major Telecoms Company

Protecting customer data, reducing risk and achieving PCI DSS compliance by de-scoping transactions

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

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Insurance Intermediary Company

Increasing security of telephone payments for compliance and reduced risk

This international insurance intermediary group provides broking and underwriting services worldwide.

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Global Life Sciences Business

Improving lives by protecting sensitive payment card data from the risk of fraud

Global life sciences business based in the US, providing clinical laboratory, drug development and health care diagnostic services.

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Telecommunications Business

Improving agent efficiency with a unified desktop interface

A simpler solution to unifying agent desktops to reduce admin and support costs while improving agent performance.

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BMW

Giving a boost to end-user customers with truly ‘genius’ online support

Technology that delivers customized support for clients to configure and buy their new cars.

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Comair

Ensuring passenger security by preventing sensitive data being exposed

A long established scheduled airline operating 28 aircraft to 11 destinations in South Africa.

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Propane Gas Company

Demonstrating that customer payments are as secure as their propane gas deliveries

Largest propane gas company in the US operating two data centers, one contact center and 2,500 distribution centers.

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Pelican Business

De-scoping the entire contact center to meet PCI DSS and ensure payment security

Pelican Business Services is an award-winning provider of integrated business services.

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High End Retailer

Chatbot delivers order tracking that never sleeps better customer experience

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact center agents.

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Health Insurer

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Global health insurance business that delivers pharmaceutical products direct to customers' homes.

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