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Case studies

See how Eckoh’s solutions deliver value to organisations across industries.

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Kingfisher’s Strategic Payment Security Journey with Eckoh: A Decade of Partnership and Innovation
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Kingfisher’s Strategic Payment Security Journey with Eckoh: A Decade of Partnership and Innovation

Retail & Hospitality
70,000
12.9 billion
Kingfisher partnered with Eckoh to secure payments across B&Q and Screwfix contact centers. Over the past 10 years, Eckoh has helped maintain PCI compliance, support major transitions, and align payment security with business goals, without disrupting customer experience.
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Improving customer experience whilst simplifying compliance for Hiscox

Insurance
4.8 billion
3,000
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Lebara Delivers Multilingual Self-Service Payments With Eckoh

Telecoms & Media
440 million
800
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Securing payments and lowering risk using CallGuard

Healthcare
14.1 billion
55,000
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Full contact center services for a leading bowling chain since 2011.

Retail & Hospitality
130.5 million
2,100
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Making traveling around London easy and effective with self-service solutions

Public Sector
4.3 billion
28,000
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Securing customer payments for global cruise passengers

Transportation & Logistics
26.6 billion
101,000
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Helping allpay and their housing association clients take secure payments

Banking & Insurance
57.5 million
300
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Self-Service improves O2’s customer engagement efficiency

Telecoms & Media
7.7 billion
16,000
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Choice of agent or automated secure payments for leading unified comms provider

Telecoms & Media
97.9 million
445
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Mobile Apps give power to Northern Ireland customers with over 50 thousand downloads

Energy & Utilities
33.1m
1,500
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PCI DSS compliance, secure payments and a flexible, automated bookings system

Retail & Hospitality
2.92 billion
37,000
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Automated payments offer a secure multi-channel service for Welsh Water users

Energy & Utilities
779 million
3,500
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Automated payments generate 20% more customer payments than anticipated

Energy & Utilities
285.5 million
750
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Self-service passenger information, journey planning and fare details

Public Sector
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Payment security, efficiency and improved customer experience

Energy & Utilities
250 million
1,270
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Achieving PCI DSS Compliance and enhancing customer security for one of the UK's largest event venues

Retail & Hospitality
34.7
260
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Large US Health Insurance Provider Protects Member Payments With Eckoh

Healthcare
5,000
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Large UK Healthcare provider standardizes payments with Eckoh

Healthcare
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Innovating a Secure Payment Solution for Complex Cloud Environments

Telecoms & Media
840 million
1,000
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Securing card data during live chat payments using ChatGuard

Energy & Utilities
10 billion+
2,000
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Creating a secure payment environment for remote agents

Public Sector
24.5 Million
500
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Securing Payments for Members of a Major US Wholesale Club

Retail & Hospitality
246 billion
10,000
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Delivering secure and flexible solutions with a commitment to unparalleled customer satisfaction

Retail & Hospitality
4.5 million
30
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Securing donor payments for a great cause

Healthcare
674 million
8,300
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Elevating the payment journey for healthcare providers

Healthcare
1.3B
10,000
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PCI DSS compliant secure payment solution that descopes on-site and remote call center agents

Retail & Hospitality
90.2 billion
300,000
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User-friendly secure payment solutions for leading UK high street retailer

Healthcare
498 million
70,000
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Securing contact center payments has enabled the business to grow

Banking & Insurance
511.1
6,400
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Fraudulent claims and the risk of fraud reduced for its 900k policyholders.

Banking & Insurance
2.46 billion
6,700
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Eckoh self-service portal for account management and payments

Public Sector
2.42 billion
34,000
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Delivering a secure patient experience to compliment the clinic’s reputable work with patients

Healthcare
19.8 billion
83,000
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