Ten tips for offering your callers a positive IVR experience
18 Mar 2015
IVR (interactive voice response) is a powerful tool and, when used well, can help you significantly improve the service that you offer callers to your contact center as well as offer you greater operational efficiency.
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10 simple ways to reduce average call handling time in your contact center
9 Feb 2015
In this blog post we suggest ten ways in which you can reduce the average call handling time in your contact center without negatively impacting on customer experience.
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PCI DSS compliance – why does it matter and how can you ensure your call center is compliant?
10 Dec 2014
If you ever handle any credit or debit card payments over the phone in your contact center then PCI DSS applies to you, regardless of how small the volume of such payments may be. Additionally, if you record your customers’ calls then those call recordings have to be PCI compliant too.
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