Engagement

3 minute read | 20 Nov 2018

Why your website needs Web chat

The world's retail websites can be divided into two camps those with Live chat, and those who haven't added...

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Contact Center

2 minute read | 2 Nov 2018

How to create a business case for de-scoping your contact center from PCI DSS audit

Removing your contact center from the scope of PCI DSS audit is a smart strategy - we call it 'de-scoping'....

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PCI DSS Compliance

2 minute read | 31 Oct 2018

PCI DSS compliance - Ten myths busted

Confused about PCI DSS compliance? It's not surprising with the amount of different interpretations and myths...

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2 minute read | 26 Sep 2018

How insurers can turn toxic overnight

Are US insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk...

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PCI DSS Compliance

3 minute read | 15 Aug 2018

How to de-risk your at-home agents

How can US health insurers boost their agility by hiring more at-home agents to handle calls - without...

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2 minute read | 2 Aug 2018

BCBS companies lead way in medical data breach battle

Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organizations are...

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Contact Center

2 minute read | 23 Jul 2018

Agent desktops: Seven ways to get the best ROI

Unified agent desktops can transform the fortunes of US contact centers and enhance their relationships with...

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