18 Jun 2019 (3 minute read)

DTMF masking doesn’t just enable secure keypad payment by phone, it also offers a much better customer experience

The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as...

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PCI DSS Compliance

11 Mar 2019 (1 minute read)

De-scoping your contact center - what vendors won't tell you

How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes...

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PCI DSS Compliance

22 Jan 2019 (3 minute read)

PCI DSS and PA DSS - busting the myths

At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come...

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Engagement

20 Nov 2018 (3 minute read)

Why your website needs Web chat

The world's retail websites can be divided into two camps those with Live chat, and those who haven't added...

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Contact Center

2 Nov 2018 (2 minute read)

How to create a business case for de-scoping your contact center from PCI DSS audit

Removing your contact center from the scope of PCI DSS audit is a smart strategy - we call it 'de-scoping'....

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PCI DSS Compliance

31 Oct 2018 (2 minute read)

PCI DSS compliance - Ten myths busted

Confused about PCI DSS compliance? It's not surprising with the amount of different interpretations and myths...

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26 Sep 2018 (2 minute read)

How insurers can turn toxic overnight

Are US insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk...

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PCI DSS Compliance

15 Aug 2018 (3 minute read)

How to de-risk your at-home agents

How can US health insurers boost their agility by hiring more at-home agents to handle calls - without...

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2 Aug 2018 (2 minute read)

BCBS companies lead way in medical data breach battle

Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organizations are...

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