As the global leader in secure customer engagement, we’ll enable you to navigate an ever-changing world of technology and compliance as new contact channels, digital payment methods and compliance regulations emerge.

Eckoh drives customer engagement, trust and loyalty while exceeding compliance requirements and ensuring a high level of security across all your communication channels.

Our deep sector expertise and innovative technology will put you ahead of the curve. That’s why global enterprises trust us with their customer data, revenues and reputations.

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Discover all the latest insights on PCI DSS 4.0

Seven customer engagement trends to watch

31 Oct 2023

Market forecasts are fiendishly tricky to make, especially during global economic turbulence. But it’s possible to identify trending shifts in strategy, technology and behavior in the contact center world. Here are seven trends to watch out for.

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Cloud contact centers: Avoid a costly security headache

19 Oct 2023

Why do many organizations hit unexpected turbulence when moving their contact centers to the cloud? Here’s an insight into a stormy issue – and how to avoid it.

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Customer service challenges and how to fix them

Download the guide to gain valuable insights into 7 major challenges and opportunities, and how contact center leaders can respond.

Customer Service Challenges e Guide

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See how Eckoh helps clients elevate the customer experience

Health Insurer Florida

Securing payment and improving customer satisfaction for health insurer

Leading health insurer with 8 million members in Florida.

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Increasing customer contact channels brings better customer experience (CX) and channels of choice

Yodel is a parcel delivery and collection service brand as well as one of the largest couriers in the UK

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For further information on PCI DSS

Find out how we can help you improve your contact center payment security, in the cloud or through traditional setups.

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Please note, Eckoh is unlikely to be cost-effective if you have fewer than 50 agents in your contact center.

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