Latest Blog Items
Tuesday, 10 December 2019 Saving Christmas from the Contact Centre of DoomDramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done? We sent our reporter, Holly Frost, to find out ...
Friday, 06 December 2019 Twist or stick? It’s your choiceAlmost every business has legacy technology. It makes perfect sense to extending its life. But it can be a burden managing legacy systems that require specialist knowledge that may not be available from your original vendor or in your organisation.
Tuesday, 03 December 2019 Challenge #3: Despite self-service your customers still callDespite offering great self-service tools to your customers, are your agents are still handling too many calls? If customers are stuck in their old habits, they need a nudge.