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The latest thinking from Eckoh

Don’t deny your customers the ability to pay

Tuesday, 12 November 2019 Contact Centre, PCI DSS compliance

Don’t deny your customers the ability to pay
e-Wallet Payments mean you can offer every possible payment channel to your customers

Challenge #1: Your agents are swamped with basic questions

Wednesday, 30 October 2019 Contact Centre, Engagement

Challenge #1: Your agents are swamped with basic questions
Are your contact centre agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? If so, it's time to take action.

Cyber Security Month: Beware emerging tech's dark side

Monday, 21 October 2019 PCI DSS compliance

Cyber Security Month: Beware emerging tech's dark side
Consumers adore new technology — but criminals love it too. So what safety principles should innovative companies be taking to heart during October, European Cyber Security Month?

Cyber Security Month: How clean is your contact centre?

Wednesday, 09 October 2019 Contact Centre, PCI DSS compliance

Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.

The Contact Centre of the Future - part 1 - Customers

Tuesday, 01 October 2019 Contact Centre, Exec Insight

The Contact Centre of the Future - part 1 - Customers
What will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging.

Ouch! Is your PCI DSS solution a bad fit?

Tuesday, 10 September 2019 PCI DSS compliance

Ouch! Is your PCI DSS solution a bad fit?
Imagine wearing a pair of flip-flops on a mountain hike! For contact centres, selecting the wrong secure payment solution can prove just as uncomfortable — and have painful consequences.

Is your PCI DSS strategy killing your agility?

Tuesday, 13 August 2019 Contact Centre, PCI DSS compliance

Is your PCI DSS strategy killing your agility?
Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.

PCI DSS - are you playing whack-a-mole and losing badly?

Tuesday, 30 July 2019 Contact Centre, PCI DSS compliance

PCI DSS - are you playing whack-a-mole and losing badly?
Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals.

Contact centre safe from fraud? Think again

Thursday, 11 July 2019 Contact Centre, PCI DSS compliance

Contact centre safe from fraud? Think again
Contact centre crime is on the rise — but the big scandal is the time and money being wasted on tackling it the wrong way. Put simply, organisations need a new strategy, fast.

PSD2 & SCA: How can we save online sales?

Wednesday, 19 June 2019 PCI DSS compliance

PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home? The fears are real. But it's possible for merchants to prevent carts from getting abandoned — and even grow their business.

PSD2 & SCA: What do we need to know, right now?

Tuesday, 11 June 2019 PCI DSS compliance

PSD2 & SCA: What do we need to know, right now?
New EU regulations affecting electronic payments are about to impact UK consumers. But what will PSD2 and SCA mean for merchants — and what do they need to know?

Nine things that bug you about PCI DSS compliance

Tuesday, 16 April 2019 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

Are contact centre agents the only way to deliver customer service?

Monday, 18 March 2019 Engagement, Omnichannel, Self-Service

Are contact centre agents the only way to deliver customer service?
Everything’s on the up - call volumes, cost of call handling, maintaining, managing and training people, as well as customer expectations.

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.
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Eckoh (@Eckoh)

Each year at Eckoh, we choose a #charity to support in our various Christmas #fundraising events. This year, Herts Young Homeless was nominated. We feel it is a very worthwhile cause that we look forward to raising money for! Read the news article: bit.ly/2CNEj09
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𝗦𝗔𝗩𝗘 𝘂𝗽 𝘁𝗼 𝟯𝟬% with Eckoh's third-party #Aspect® support - carried out by highly-responsive professionals all hours of the week throughout the year! eckoh.com/contact-centre… #ContactCentre #AspectSupport
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With EckohPAY your customers will be able to make card payments conveniently and securely over the telephone, web, SMS or mobile apps, giving them all the more options and the reassurance of secure payments. eckoh.com/secure-payment… #securepayments #contactcentres #cardpayments

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