At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come across a number of misbeliefs surrounding compliance to PA and PCI Data Security Standards (DSS).
Five predictions to shake up contact centres in 2019
The world of contact centres is set for a big shake-up in 2019. That's the verdict of an Executive Insights report from Eckoh, which picks out five pressing issues and reveals how companies must respond to stay competitive.
Podcast: Fancy increasing sales, CSAT and productivity?
Listen to our podcast by omni-channel expert, Ross Sampson. We talk about Omni-Channel customer engagement because we believe that this is where, and how, businesses today are seeking to differentiate themselves.