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The latest thinking from Eckoh

Is your PCI DSS strategy killing your agility?

Tuesday, 13 August 2019 Contact Centre, PCI DSS compliance

Is your PCI DSS strategy killing your agility?
Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.

PCI DSS - are you playing whack-a-mole and losing badly?

Tuesday, 30 July 2019 Contact Centre, PCI DSS compliance

PCI DSS - are you playing whack-a-mole and losing badly?
Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals.

Contact centre safe from fraud? Think again

Thursday, 11 July 2019 Contact Centre, PCI DSS compliance

Contact centre safe from fraud? Think again
Contact centre crime is on the rise — but the big scandal is the time and money being wasted on tackling it the wrong way. Put simply, organisations need a new strategy, fast.

PSD2 & SCA: How can we save online sales?

Wednesday, 19 June 2019 PCI DSS compliance

PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home? The fears are real. But it's possible for merchants to prevent carts from getting abandoned — and even grow their business.

PSD2 & SCA: What do we need to know, right now?

Tuesday, 11 June 2019 PCI DSS compliance

PSD2 & SCA: What do we need to know, right now?
New EU regulations affecting electronic payments are about to impact UK consumers. But what will PSD2 and SCA mean for merchants — and what do they need to know?

Nine things that bug you about PCI DSS compliance

Tuesday, 16 April 2019 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

Are contact centre agents the only way to delivery customer service?

Monday, 18 March 2019 Engagement, Omnichannel, Self-Service

Are contact centre agents the only way to delivery customer service?
Everything’s on the up - call volumes, cost of call handling, maintaining, managing and training people, as well as customer expectations.

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.

De-scoping your contact centre - what vendors won't tell you.

Monday, 11 March 2019 PCI DSS compliance

De-scoping your contact centre - what vendors won't tell you.
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

Don't let your IVR be a victim of bad publicity

Tuesday, 05 March 2019 Engagement, Self-Service

Don't let your IVR be a victim of bad publicity
Bad publicity is most definitely something to avoid. But the website GetHuman.com could be easily titled “ExposedIVRs.com.” because it lists more than 8,000 companies in 45 countries.

Social media: why you should be all ears

Thursday, 21 February 2019 Engagement, Omnichannel

Social media: why you should be all ears
Social media is great for shouting about new products and services. But how well are you using it to listen to today's customers and engage with them on a personal level?

The power of speech recognition in IVR

Friday, 15 February 2019 Exec Insight, PCI DSS compliance

The power of speech recognition in IVR
The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Why Call Recording matters to your contact centre.

Friday, 08 February 2019 Contact Centre

Why Call Recording matters to your contact centre.
The increased range of communications devices – mobiles, home landlines, VoIP phones for example - means that contact centres today need to consider widening the types of calls that they record.

Too many calls to handle? Automate, then celebrate.

Thursday, 31 January 2019 Self-Service

Too many calls to handle? Automate, then celebrate.
Why are there so many painful IVR systems? It isn’t a new situation, but it has raised its head once again.

PODCAST: Chatbots – what’s there to be scared of?

Tuesday, 29 January 2019 Omnichannel

PODCAST: Chatbots – what’s there to be scared of?
Listen to the Ross Sampson discuss how Chatbots can bring real value to your contact centre.
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Eckoh can help you fix problems with your #Avaya systems, and can also take the lead in resolving issues with integrated components, such as Web Services/CTI/ PBX. Come to Eckoh for cost-effective expert Avaya support: bit.ly/2VO3B9x #contactcentres
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Eckoh has been shortlisted for the Best Use of Technology in Risk Management in The 2019 Risk Management Awards, as well as being announced as a Finalist for The Credit & Collections Technology Award 2019. For more information, please visit: eckoh.com/resources/news…
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Whether you already offer Web Chat or would like to add Web Chat to your website, why not advance your customer engagement even further by offering secure payment within the chat session with Eckoh's ChatGuard? Find out more: bit.ly/2LJYrXY #securepayments

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