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The latest thinking from Eckoh

Challenge #7: Saving customers from IVR maze misery

Tuesday, 24 March 2020 Contact Centre, Engagement

Challenge #7: Saving customers from IVR maze misery
Are customers calling your contact centre, navigating your IVR and ending up in the wrong place? If so, there's a fast way to solve the problem painlessly.

Can compliance be a catalyst for transformation?

Monday, 23 March 2020 PCI DSS compliance

Can compliance be a catalyst for transformation?
In our latest webinar, Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?

How to make remote working secure

Wednesday, 18 March 2020 Contact Centre, PCI DSS compliance

How to make remote working secure
Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security.

Self-Service: Why we've hit the sweet spot ... right now

Tuesday, 17 March 2020 Self-Service

Self-Service: Why we've hit the sweet spot ... right now
It's easy to dismiss bold new ideas as passing fads. But when they lead to increased sales, greater customer satisfaction and reduced costs, they can't be ignored. And in the contact centre arena, Self-Service tools are doing just that.

Challenge #6: Saving customers from repeating themselves

Tuesday, 10 March 2020 Contact Centre, Engagement

Challenge #6: Saving customers from repeating themselves
Are your customers having to repeat themselves every time they switch contact channels? If they are, you can expect satisfaction levels to nosedive. So, what's the answer?

Contact Centre of the Future Part 5 - Voice

Tuesday, 03 March 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 5 - Voice
Voice channels will have a bigger say in how customers interact with the Contact Centre of the Future. So says Ashley Burton, Head of Product at Eckoh, in this final instalment of his five-part series.

Self-Service: So what's in it for me?

Thursday, 27 February 2020 Self-Service

Self-Service: So what's in it for me?
Customer engagement can be delicate at the best of times, so why risk throwing a whole bunch of new Self-Service tools into the mix? The answer is easy because everyone wins when you get it right.

How can I avoid storing card data when taking payments?

Tuesday, 25 February 2020 PCI DSS compliance

How can I avoid storing card data when taking payments?
Are you worried that storing customer card data will make you a target for criminals? If so, you're not alone. Most merchants feel the same way. But there is an answer.

What if your contact centre was a car?

Wednesday, 19 February 2020 Contact Centre

What if your contact centre was a car?
Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.

Contact Centre of the Future Part 4 - Payments

Tuesday, 18 February 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 4 - Payments
How will customers make purchases via the Contact Centre of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.

Challenge #5: Help when purchasers wobble at the checkout

Tuesday, 11 February 2020 Engagement, Omnichannel

Challenge #5: Help when purchasers wobble at the checkout
Are your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.

There may be trouble ahead

Wednesday, 05 February 2020 Contact Centre

There may be trouble ahead
When a vendor announces the end of support for a contact centre system or application you may feel the pressure to upgrade. But, going with the flow and upgrading brings its own set of risks. Here are some things to think about…

Contact Centre of the Future Part 3 - Managers

Tuesday, 04 February 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 3 - Managers
The Contact Centre of the Future will be a finely-tuned machine – using real-time data to optimise experiences. So who’s at the controls? In this third instalment in our series, Ashley Burton, Head of Product at Eckoh, explores the future for Managers.

Contact Centre of the Future Part 2 - Agents

Monday, 27 January 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 2 - Agents
Who will work in the Contact Centre of the Future? In this second part of our series, Ashley Burton, Head of Product at Eckoh, profiles the Agent of the Future – and the exciting ways they will evolve.

PCI DSS compliance – can you see the hidden threats

Tuesday, 21 January 2020 Contact Centre, PCI DSS compliance

PCI DSS compliance – can you see the hidden threats
Titanic differences in de-scoping vendors
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Eckoh (@Eckoh)

Eckoh (@Eckoh)

Home-working agents can still take secure payments. Eckoh is providing free consultative advice that can help you get up and running fast. We’re ready to help so get in touch. #heretohelp #contactcentre #remoteworking #PCIDSS eckoh.com/homeworking-so…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

For free advice and guidance on how to maintain secure payment controls and PCI DSS compliance for remote/homeworking agents, contact us now. #contactcentre #remoteworking #homeworking #PCIDSS eckoh.com/homeworking-so…

Eckoh (@Eckoh)

Our latest webinar, by Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation? Book your Webinar slot today! bit.ly/2wdUBj3

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