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The latest thinking from Eckoh

Give your IVR its ‘rock star comeback’

Wednesday, 30 September 2020 Contact Centre, Self-Service

Give your IVR its ‘rock star comeback’
Every so often, a rock band reinvents itself — and success follows. The same could be true for your IVR ... a technology which is enjoying its re-discovered popularity.

Winning, losing & regaining customers in the COVID-19 era

Wednesday, 02 September 2020 Contact Centre

Winning, losing & regaining customers in the COVID-19 era
What was the impact on your customer journey?

Remote working for contact centres: Critical next steps, beyond the crisis

Wednesday, 01 July 2020 Contact Centre, Experience Portal, PCI DSS compliance

Remote working for contact centres: Critical next steps, beyond the crisis
Remote working — is here to stay. How to make sure security is not compromised

Nine things that bug you about PCI DSS compliance

Friday, 19 June 2020 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

Contact centre resilience – 5 lessons learned from COVID-19

Wednesday, 10 June 2020 Contact Centre

Contact centre resilience – 5 lessons learned from COVID-19
In the words of Elvis, we’re ‘all shook up’. Not surprising after the initial reaction to the global pandemic that is COVID-19. It’s changed how we think, live and work and why it’s important to build resiliency into contact centre operations.

Is your Chat or Chatbot a top performing salesperson?

Tuesday, 02 June 2020 Omnichannel, PCI DSS compliance, Self-Service

Is your Chat or Chatbot a top performing salesperson?
If you’re wondering how to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot.

Are contact centre agents the only way to deliver customer service?

Wednesday, 27 May 2020 Engagement, Omnichannel, Self-Service

Are contact centre agents the only way to deliver customer service?
Are you ready to gear up to handling call volumes and managing customer expectations?

Don’t deny your customers the ability to pay

Wednesday, 20 May 2020 Contact Centre, PCI DSS compliance

Don’t deny your customers the ability to pay
Alternative Payments mean you can offer every possible payment channel to your customers

Let customers pay in chat rather than send them away

Tuesday, 28 April 2020 Engagement, PCI DSS compliance

Let customers pay in chat rather than send them away
Customers love to engage using chat and you can achieve a return of 20 times your investment. So, think what you could achieve by being able to take a secure, PCI compliant payment within a chat session rather than sending them elsewhere to pay?

Chatbots – now's the time to take them seriously

Tuesday, 21 April 2020 Contact Centre, Omnichannel, PCI DSS compliance, Self-Service

Chatbots – now's the time to take them seriously
Chatbots are now being taken seriously because they support your agents, take secure payments and reduce queues.

Turn your IVR into your best asset

Thursday, 09 April 2020 Self-Service

Turn your IVR into your best asset
IVRs are still a valuable part of customer engagement. Changing customer demands, fierce competition plus globalisation are pushing companies to seek better ways to manage customer relationships.

Making friends with Chatbots

Tuesday, 31 March 2020 Engagement, Omnichannel

Making friends with Chatbots
It's suggested that we make friends with Chatbots because they never sleep. What else could they help you with?

Challenge #7: Saving customers from IVR maze misery

Tuesday, 24 March 2020 Contact Centre, Engagement

Challenge #7: Saving customers from IVR maze misery
Are customers calling your contact centre, navigating your IVR and ending up in the wrong place? If so, there's a fast way to solve the problem painlessly.

Can compliance be a catalyst for transformation?

Monday, 23 March 2020 PCI DSS compliance

Can compliance be a catalyst for transformation?
In our latest webinar, Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?

How to make remote working secure

Wednesday, 18 March 2020 Contact Centre, PCI DSS compliance

How to make remote working secure
Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security.
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Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Check out our eGuide "Evolving your IVR into multi-channel customer engagement" for helpful advice on making your IVR an effective part of your customer experience. #CustomerExperience #CustomerService #contactcenter bit.ly/3cKIk6F
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Interactive quiz: Is your CX a winner or loser in the COVID-19 era? Four simple questions will help you find out, and show you what to do next. #contactcentre #CX #customerexperience #resiliency bit.ly/3bje2qM
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh wins a six-year Capita and TfL contract renewal worth £4m to provide services to the Congestion Charge as well as the new Ultra and Low Emissions Zone project. bit.ly/30UoGRo #securepayments #contactcentres

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