Secure Payments and Contact Centre Solutions

Secure Payments and Customer Service Solutions

Globally, Eckoh offers the largest range of PCI compliant solutions on the market, enabling your contact centres to take secure card payments from customers over the phone, without risk of fraud. In addition, our award winning multi-channel solutions allow your customers to self-serve through automation, reducing call queues and improving contact centre efficiency.

Secure PCI Compliant Payments Through Your Contact Centre

Combat payment fraud and remove your contact centre out of scope for PCI DSS compliance.

Secure Payments

IVR and Automated Customer Self-Service

Create an omni-channel customer experience with intelligent speech recognition systems and multi-channel automation.

Customer Automation

5+ years as a PCI DSS Service Provider

Eckoh is one of the few companies that has been an accredited PCI DSS Level One Service Provider since 2009,

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20+ years serving the contact centre industry

Eckoh provides essential services to help contact centres become more efficient and cost effective.

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60+ blue-chip companies use Eckoh for their contact centre services.

Providing secure payments or multi-channel technology services to cross-sector clients.

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100% implementation success rate.

This helps to achieve our 99.8% client retention rate.

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See what our customers say...


Customer Cases


Eckoh Provides Hillarys with Secure Phone Payment Solution

Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract to supply additional payment security for Hillarys, the UK’s leading supplier of made-to-measure windows dressings.

Posted Wednesday, 1 Jul 2015


The Journey of Speech Recognition IVR

In the last 15 years, technology has advanced rapidly, delivering everyday electronics we take for granted including smartphones, consumer Satellite-Navigation systems and Apple’s iPod.

customer experience, IVR, All

Posted Thursday, 14 May 2015 by Leora Grace