t: +44 (0)800 916 50 50 f: +44 (0)1442 458431 e: tellmemore@eckoh.com
Eckoh is the UK's leading provider of customer service solutions using speech recognition and complementary services on the web and mobile.
We are the specialist of choice for organisations looking to maximise the efficiency of their contact centre operations.
Our solutions enable transactions, enquiries or payments to be processed without the need for the consumer to talk to an agent. This significantly reduces our clients' operational costs, whilst freeing up contact centre agents to deal with more complex enquiries. We are the largest provider of such hosted services in the UK.
As a Payment Card Industry Data Security Standards (PCI DSS) Level One Service Provider, we have the expertise in card payment services, currently processing over £200 million in card payments annually.
Our secure and resilient infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.
Typical applications:
• Intelligent call routing • Real-time information • Bill and account payment • Product purchase • Customer identification • Balance enquiry • Subscription and renewals • Membership services • Delivery tracking • Fulfilment • Ticket booking • Service outage notifications
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