t: +44 (0)800 916 50 50 f: +44 (0)1442 458431 e: tellmemore@eckoh.com
Eckoh is the UK’s leading provider of speech recognition and associated payment solutions across voice, web and mobile channels. We are a PCI DSS Level One accredited Service Provider, currently processing over £250 million in card payments annually.
Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK with the infrastructure and scalability to handle up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.
Our solutions include: • Intelligent Call Routing • Debit and Credit Card Payments • Customer Identification and Verification • Real-Time Information • Product Purchase • Balance Enquiry • Subscription and Renewals • Delivery Tracking • Fulfilment • Ticket Booking • Service Outage Notification
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