Automated cinema information and booking line Call:  08712 240 240 *Calls cost 10p from a landline, costs from other networks may be higher. Eckoh provides Vue Cinemas (the UK's largest operator of modern multiplex cinemas) with a 24/7,...

Case Study: pdf Uk's first and most ambitious mass-market automated speech service wins approval of rail travellers Background National Rail Enquiries operates one of...

Case Study: pdf TD Waterhouse offers clients improved stock quotation service with advanced speech recognition technology from BT and Eckoh Background TD Waterhouse is...

Automated horse racing commentary and results service Call:  08712 444 666* * Calls cost 10p from a landline, costs from other networks may be higher. Eckoh provide William Hill with an automated solution for its customers in the UK and...

Automated Sickness Absence Management Service In June 2007, BT and Eckoh announced a new five year contract with leading UK health insurer, AXA PPP healthcare, for the provision of an automated Sickness Absence Management service (SAM). The new...

Automated parcel tracking and redelivery service In June 2006, Eckoh in association with BT, announced a new contract to provide Parcelforce Worldwide with an automated customer information line, that allows customers to track parcels and change...

Automated age verification and payment solution In 2004, O2 appointed Eckoh to develop an automated solution for age verification and parental control requirements. O2 introduced the age verification requirement to ensure that commercial content...

With the use of Interactive Voice Response technology, Eckoh provide BAA with a 24/7 real time flight information service. Handling an average of 11,000 calls per day, the service provides flight status information for all flights into and out of...

Case Study: pdf Automated fine collection service In June 2004, Eckoh and BT delivered an automated fine payment solution for West Yorkshire Magistrates' Courts...

The Tesco Mobile age verification service recognises callers by their mobile number, and uses speech recognition to collect the details required from the caller to perform age verification or amend the parental controls.

Case Study:  pdf POWERING UP FOR POWER OUTAGES AT NORTHERN IRELAND ELECTRICITY The UK’s first hosted automated power outage solution delivers business savings and...

Strategic Alliance with BT In 2003, Eckoh formed a strategic business alliance with BT to capitalise on the growing opportunity for automated outsourced solutions; in July 2005, BT/Eckoh announced the extension of this exclusive alliance until...

 In November 2007, Eckoh announced a new five year contract with strategic US partner, Twenty First Century Communications Inc, (“TFCC”), for the delivery of automated power outage communications solutions into the UK utilities market.  ...

Automated data capture service for Poultry Register In January 2006, Eckoh and strategic partner BT, deployed an around-the-clock, speech-driven data capture service for DEFRA, enabling poultry owners to meet requirement to register their...

Automated outlet locator solution Eckoh in association with business partner BT, provide Electrolux UK with an automated outlet locator solution. Before the automated service was introduced, customers calling Electrolux to locate their local...

Eckoh's hosted speech/IVR system handles a wide range of customer enquiries such as customer registrations, product ordering and information, delivery tracking, and refunds, etc. The user friendly and efficient IVR has enabled Ideal Shopping Direct...

Automated branch locator Eckoh in association with strategic business partner BT, provide Enterprise Rent-A-Car with an automated branch locator service using advanced speech recognition and interactive voice response technology.

Automated attendance logging solution Rentokil Initial provide professional cleaning services to over 6,000 companies in the UK. A significant proportion of their cleaning operatives are classified as independent or "lone" workers. In 2003,...

Eckoh in association with strategic business partner BT, provides Three Valleys Water (the UK's largest water-only supplier) with an automated solution for the payment of water bills. The automated service provides Three Valleys Water customers with...

Automated Stock Quotation service London Stock Exchange's real-time stock quote service enables private investors to access share prices on over 2,000 main market and AIM securities whilst on the move. The automated service allows investors to...

Experience Wyevale's automated garden centre locator on 0800 413213 In 2004, Wyevale Garden Centres selected Eckoh to deliver a bespoke "Garden Centre Locator" solution to dramatically improve its customer service offering.

Advanced Speech Recognition technology was used to capture names and addresses for the government leaflet campaign to plan for emergencies. The service greatly reduced operational costs and ensured quality information was captured.

Using a combination of Advance Speech Recognition and Interactive Voice Response technology, the MGT service allows callers to subscribe to Setanta Sports in minutes. Upon validation of details, the subscription is set up and the channel unlocked...

Automated messaging technologies are used to help United Utilities to manage their aged debt challenge. SMS and automated outbound calls are utilised to alert customers to pay a bill, or to provide information. Within the message there would be the...