Make Your Contact Center a Satisfying and Secure Experience for Customers
Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.
Eckoh specializes in facing the challenges and opportunities around deploying, managing, optimizing, migrating and supporting contact centers.
We're experts in multi-channel engagement, PCI compliance and contact center integration - with over 20 years in delivering contact center solutions.
We're refreshingly different, scroll down to explore why - and more importantly what we can do to help your business.
The PCI Compliance Guide to Safe Payments
Wondering how to tackle payment security issues in your contact center? This essential guide will help you understand the scale of your risk - and provide you with instant security basics you can start implementing today.
What Do You Want to Do Today?
With Eckoh's expertise, you can transform contact center operations, boost agent productivity, reduce operational costs and maximize security.
Remove your contact center from the audit scope for PCI DSS compliance. Protect sensitive customer data, tackle the risk of payment fraud risk — and get total peace of mind. Remove the burden of managing card payments from your agents, systems and processes. Our PCI DSS Level 1 status means our clients trust us to process over $1 billion in card payments annually.
Want your contact center systems and processes to be more efficient? We provide all your back-end operational needs, from giving your legacy systems a new lease of life, to transitioning from old to new systems at the time of replacement. We also offer your agents an exciting desktop console to unify your customer engagement and multi-channel operations.
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Looking for the Refreshing Alternative?
At Eckoh, we think and act like business partners, not technicians. We work hard to truly understand your challenges and opportunities. That means taking time to focus on your business goals and working towards them —rather than imposing our roadmap on your organization. Our clients really value this approach and find it refreshing. There are other ways we're unique too.