Make Your Contact Center a Satisfying and Secure Experience for Customers

Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.

Eckoh specializes in facing the challenges and opportunities around deploying, managing, optimizing, migrating and supporting contact centers.

We're experts in multi-channel engagement, PCI compliance and contact center integration - with over 20 years in delivering contact center solutions.

We're refreshingly different, scroll down to explore why - and more importantly what we can do to help your business.

The PCI DSS Definitive Guide

Free eBook:
The Definitive Guide to PCI DSS Compliance

What can you do to protect your customers, their data and your reputation? What do the letters 'PCI DSS' mean? And how much of a guarantee do they provide, if any?

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What Do You Want to Do Today?

With Eckoh's expertise, you can transform contact center operations, boost agent productivity, reduce operational costs and maximize security.

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PCI Compliance

Remove your contact center from the audit scope for PCI DSS compliance. Protect sensitive customer data, tackle the risk of payment fraud risk — and get total peace of mind. Remove the burden of managing card payments from your agents, systems and processes. Our PCI DSS Level 1 status means our clients trust us to process over $1 billion in card payments annually.

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Operational Solutions

Want your contact center systems and processes to be more efficient? We provide all your back-end operational needs, from giving your legacy systems a new lease of life, to transitioning from old to new systems at the time of replacement. We also offer your agents an exciting desktop console to unify your customer engagement and multi-channel operations.

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100% Success Rate

Whether you want to improve your contact center's efficiency, security or support and develop existing systems, Eckoh can help you meet your customer service and PCI compliance targets. But don’t just take our word for it, for over 20 years our clients have trusted us to provide all their complex contact center needs, see what they have to say about us…

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See What Our Clients Are Saying...

Cooperative Response Center
The biggest hurdle we have had to overcome was finding a solution that would allow us to continue offering 100% caller/agent interaction as well as 100% recording of payment calls. Both high level caller/agent engagement and call recordings have been viewed by our members as valuable cornerstones of… Paul Thompson, Vice President of Administration/CFO, Cooperative Response Center, Inc.
CIMA
We selected Eckoh because of their partner association and Level 1 PCI DSS accreditation. We take calls from all over the world from our Members and Students and our priority is meeting PCI DSS compliance standards, which this contract will help us achieve. Mie Mun, Head of IT from CIMA
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News

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Two new US patents to be granted
Mar 11, 2019, 8:31 AM
Further validation of Eckoh’s continued innovation in contact center technology
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Strong Contract Momentum Continues
Mar 4, 2019, 9:28 AM
Eckoh continues to experience strong contract momentum, with more than $13.25m in contract value secured since the half year (30th September 2018).
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Two PCI Excellence Awards for Eckoh in 2019 for PCI DSS and Innovation
Jan 25, 2019, 9:01 AM
For the first time, the Awards included two categories. A PCI DSS/GDPR and a Payment Security & Innovation Award, with Eckoh being named a winner in both.
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Eckoh insight to PCI SSC Protecting Telephone-Based Payment Card Data
Nov 29, 2018, 3:36 PM
Cam Ross, Director of Payments Strategy at Eckoh welcomes the publication of this updated guidance document.
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Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution
Dec 21, 2018, 11:57 AM
Eckoh announces it has signed a new contract with Vue Entertainment to transform their contact center operation.
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Eckoh makes global secure payment available to contact centers via the NICE inContact CXexchange marketplace
Oct 19, 2018, 9:56 AM
Eckoh has joined the NICE inContact DEVone program to help contact centers make customer payments more secure and compliant.
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Blog

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Skills on tap for contact centers in the utilities sector
Utilities companies face a vexing challenge: What happens when their supply of contact center employees runs dry? The predictions are worrying. But there is a solution.
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Looking for the Refreshing Alternative?

At Eckoh, we think and act like business partners, not technicians. We work hard to truly understand your challenges and opportunities. That means taking time to focus on your business goals and working towards them —rather than imposing our roadmap on your organization. Our clients really value this approach and find it refreshing. There are other ways we're unique too.

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