Make Your Contact Center a Satisfying and Secure Experience for Customers

Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.

Eckoh specializes in facing the challenges and opportunities around deploying, managing, optimizing, migrating and supporting contact centers.

We're experts in multi-channel engagement, PCI compliance and contact center integration - with over 20 years in delivering contact center solutions.

We're refreshingly different, scroll down to explore why - and more importantly what we can do to help your business.

safe payments ebook

Free eBook:
The PCI Compliance Guide to Safe Payments

Wondering how to tackle payment security issues in your contact center? This essential guide will help you understand the scale of your risk - and provide you with instant security basics you can start implementing today.

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What Do You Want to Do Today?

With Eckoh's expertise, you can transform contact center operations, boost agent productivity, reduce operational costs and maximize security.

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PCI Compliance

Remove your contact center from the audit scope for PCI DSS compliance. Protect sensitive customer data, tackle the risk of payment fraud risk — and get total peace of mind. Remove the burden of managing card payments from your agents, systems and processes. Our PCI DSS Level 1 status means our clients trust us to process over $1 billion in card payments annually.

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Operational Solutions

Want your contact center systems and processes to be more efficient? We provide all your back-end operational needs, from giving your legacy systems a new lease of life, to transitioning from old to new systems at the time of replacement. We also offer your agents an exciting desktop console to unify your customer engagement and multi-channel operations.

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100% Success Rate

Whether you want to improve your contact center's efficiency, security or support and develop existing systems, Eckoh can help you meet your customer service and PCI compliance targets. But don’t just take our word for it, for over 20 years our clients have trusted us to provide all their complex contact center needs, see what they have to say about us…

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See What Our Clients Are Saying...

Cooperative Response Center
The biggest hurdle we have had to overcome was finding a solution that would allow us to continue offering 100% caller/agent interaction as well as 100% recording of payment calls. Both high level caller/agent engagement and call recordings have been viewed by our members as valuable cornerstones of… Paul Thompson, Vice President of Administration/CFO, Cooperative Response Center, Inc.
CIMA
We selected Eckoh because of their partner association and Level 1 PCI DSS accreditation. We take calls from all over the world from our Members and Students and our priority is meeting PCI DSS compliance standards, which this contract will help us achieve. Mie Mun, Head of IT from CIMA
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News

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Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh
Jun 6, 2018, 9:01 AM
Eckoh has won the Best End-to-End Customer Engagement Provider award at the recent TMT Awards 2018.
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Two New US Patents Awarded for Eckoh’s Secure Payment Innovation
Apr 24, 2018, 11:31 AM
Recognizing Eckoh’s reputation for innovation in secure payment technology, these new patents secure the intellectual property in the US payments solution portfolio
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Eckoh shortlisted for Call & Contact Centre Expo Award
Mar 15, 2018, 2:10 PM
Eckoh plc has been named as a finalist in the Call & Contact Centre Expo Awards 2018 for Best Security Solution.
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US Contract Win and Partnership
Feb 23, 2018, 5:49 PM
Good momentum in US payments
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UK contract wins
Feb 5, 2018, 10:25 AM
Eckoh secure six sizeable UK contracts
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CallGuard wins second PCI Excellence Award for Eckoh
Jan 25, 2018, 9:19 AM
Another award for CallGuard proving how effective it is for PCI DSS compliance
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Blog

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Agent desktops: Unified agent desktops: Ready to unleash some magic?
The right agent desktop can do magical things — transforming relationships between businesses and customers, increasing loyalty and boosting sales. But what's the secret behind it all? You may be surprised.
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Looking for the Refreshing Alternative?

At Eckoh, we think and act like business partners, not technicians. We work hard to truly understand your challenges and opportunities. That means taking time to focus on your business goals and working towards them —rather than imposing our roadmap on your organization. Our clients really value this approach and find it refreshing. There are other ways we're unique too.

Find out more