Case Studies

Proving our solutions work

Travel Transport & Leisure

Automated parcel tracking and 24x7 redelivery service - with no queuing

Parcelforce

Automated parcel tracking and 24x7 redelivery service - with no queuing

A courier and logistics service delivering to destinations worldwide, using an international partner network.

Decommissioning contact centre hardware for London's Black Cab services

Dial a Cab

Decommissioning contact centre hardware for London's Black Cab services
Decommissioning contact centre hardware for London's Black Cab services

London’s famous Black Cab’s contact centre business, coordinating taxi requests for business and consumer customers.

Ensuring passenger security by preventing sensitive data being exposed

Comair

Ensuring passenger security by preventing sensitive data being exposed

A long established scheduled airline operating 28 aircraft to 11 destinations in South Africa.

Increasing customer contact channels brings better CX and channels of choice

Yodel

Increasing customer contact channels brings better CX and channels of choice

Yodel is a new parcel delivery and collection service brand as well as one of the largest couriers in the UK. 

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

RED Driving School

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

Largest UK driving school operating across the UK and responsible forhelping over 100,000 learner drivers to pass their test.

Making travelling around London easy and effective with Self-Service solutions.

Transport for London

Making travelling around London easy and effective with Self-Service solutions.

Transport for London (TfL) was created in 2000 and is the integrated body responsible for the Capital’s transport system.

PCI DSS compliance, secure payments and flexible, automated bookings system

Hotel Chain

PCI DSS compliance, secure payments and flexible, automated bookings system

The UK’s largest hotel chain with 785 hotels offering 72,000 rooms in city centres, suburbs and airports.

Securing customer payments for global cruise passengers

Carnival UK

Securing customer payments for global cruise passengers
Securing customer payments for global cruise passengers

Global travel organisation, based in Miami, operating one of the largest cruise fleets in the world, with a UK contact centre.

Securing payments and achieving PCI DSS compliance to secure customers' business

Regtransfers

Securing payments and achieving PCI DSS compliance to secure customers' business

A private business, selling registration plates while embracing digital channels to enhance and grow its business.

Self-Service passenger information, journey planning and fare details

Rail Delivery Group

Self-Service passenger information, journey planning and fare details

The main source of rail information in Britain, providing passengers with all they need to know about travelling by train.