Case studies: Telecoms & Media


Self-Service improves O2’s customer engagement efficiency

For seven consecutive years, O2 has been named 'Number 1 Network for Customer Service Satisfaction' by Ofcom

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Mobile Telecoms Provider UK

Fast responses create great customer experience for leading mobile phone company

Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years

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Choice of agent or automated secure payments for leading unified comms provider

Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform

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Telecoms Provider US

Securing agent payments for leading US telecoms business

This Fortune 500 company is an American telecommunications company with HQ in Wisconsin and is the seventh-largest local exchange carrier in the U.S.

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Major Telecoms Company

Protecting customer data, reducing risk and achieving PCI DSS compliance by de-scoping transactions

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

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Telecommunications Business

Improving agent efficiency with a unified desktop interface

A simpler solution to unifying agent desktops to reduce admin and support costs while improving agent performance.

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Major US Telecoms

Bringing disparate systems together for real, tangible benefits to the bottom line

A leading US telecoms business provides 3m customers with mobile, broadband, video and other communications services.

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Lebara Group

Anytime secure payments for 4 million international pay-as-you-go customers

A global telecoms business providing pay-as-you-go mobile SIM cards to international communities and migrant workers.

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