Blog

Is Pause and Resume Dead? Yes, it never was the solution to meeting PCI DSS requirements!

9 Dec 2024

PCI DSS V4.0.1 extends further the requirements for securing card payments during storage, processing and transmission. If you’re still thinking that your only issue is call recording, it’s now time to think again and discover why other solutions are now essential for compliance and protecting cardholder data.

Read more

Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices

3 Dec 2024

The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could significantly impact the way businesses use pause and resume of call recordings as a method of trying to secure their customers’ sensitive payment card data.

Read more

Why you should deploy CallGuard throughout your entire contact center

12 Nov 2024

Even if only a small number of agents take payments

Read more

The untapped business value of PCI DSS compliance

6 Nov 2024

Why businesses should view it as an opportunity rather than simply a cost

Read more

The importance of healthcare payment systems being fully descoped from PCI DSS

21 Oct 2024

Find out why partial solutions leave you exposed.

Read more

Managing remote agents in the PCI DSS 4.0 era

10 Oct 2024

Is your payment security strong for contact center agents who work from home? The new PCI DSS 4.0 standard asks tough questions about remote access – and more rules will come into force on March 31, 2025.

Read more

What consumers need to hear most in Cybersecurity Awareness Month

1 Oct 2024

October has arrived and we’ve entered Cybersecurity Awareness Month – which is beating the drum for greater data protection. Gloom persists and consumer concern is getting louder. Now’s the time for brands to share a positive message.

Read more

Hitting home – what contact center agents really think about WFH

16 Aug 2024

The contact center industry has arguably embraced the shift to working from home more than any other sector. From our moderated discussion, there are four key observations with important implications for the security of WFH agents that stood out.

Read more

Why the EU’s DORA rules matter to US, UK, and global companies

7 Aug 2024

Are you ready for DORA? This tough new set of European Union regulations comes into force soon – and looks set to impact a significant number of US, UK, and global companies.

Read more

P2PE devices In healthcare

28 Jun 2024

Jesus Torres, Senior Account Executive at Eckoh, highlights how encrypted PIN pads fall short for card-not-present transactions, exposing healthcare environments to PCI DSS risks.

Read more