Eckoh Contact Centre
A PCI DSS compliant contact centre can be your safety net
Outsourcing customer payments to our contact centre is the perfect way to tackle your PCI DSS compliance needs, as well as handling all manner of customer service requirements.
Our agents can supplement your existing contact centre by providing help with taking Secure Payment, donation requests, overflow and out-of-hours calls, IVR support, Web Chat and Social Media responses. We ensure your customer card data is completely secure, thanks to our PCI DSS compliant environment.
Working with Eckoh
We know the challenges contact centres face today because we’ve faced the same ones in our own contact centre. That’s why we know our solutions work because we use them with our own agents – from Omnichannel, Self-Service and Secure Payment solutions.
We can help any customers that drop out of automated payments if they need extra help or their card payment has not been successful. That way, you can boost customer service levels and increase revenues.
How we helped the Ministry of Justice
The cost per pound is expected to come down even further to 1.5p over two years, plus our collection rates have improved all round as our staff now have more time to chase harder-to-collect fines.
Here's the benefits
- PCI DSS compliant contact centre
- Add solutions as you need them from the Eckoh Experience Portal
- Pass the headache of taking secure payments to an expert
- Improve your customer experience
Secure Payment Solutions
Taking card payments via your contact centre agents, web, mobile chat or batch files is a risky business. Without the right safeguards in place, you're vulnerable from the moment customers give out their card or personal data. Find out how Eckoh’s Secure Payment solutions can help.
With customer expectations driving engagement, your customer service needs to cater for different priorities. It needs to understand people’s preferences and concerns, and it needs to be available on all channels at all times. Discover how our Omnichannel solutions can help.