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THE ECKOH EXPERIENCE PORTAL

Making Omnichannel engagement a reality

For the best customer experience your delivery needs to be consistent, responsive and seamless. This can be difficult with individual solutions bolted on to older infrastructure. It frustrates agents as well as customers, and prevents you meeting their changing preferences.

The Eckoh Experience Portal overcomes these challenges by delivering all our solutions via the cloud-based portal that will dramatically improve your customer satisfaction and reduce costs.

Our Products

From one portal you can access all the engagement channels and payment solutions you need to truly transform customer engagement, protect customer data and achieve PCI DSS compliance.

Trusted by

Large and small organisations, across all sectors, rely on us every minute of every day.

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What does good customer service look like?

Today your customer comes into contact with your business in new and exciting ways. That creates a marketplace that is certainly challenging how you provide good customer service. Your customer service therefore needs to cater for…

  • Different priorities
  • People's preferences and concerns
  • 24x7x365 availability

How do you even define what good customer service is anymore?

The Eckoh Experience Portal in action

Many of our customers today are enjoying the freedom of the Eckoh Experience Portal by being able to take the solutions they need today and adding new ones when they need them. They can keep pace with their customers' changing preferences and keep their contact centre at the forefront of their customer engagement.

Read about Ideal Shopping's Omnichannel journey

Discover how a motor insurer combined solutions

See how O2 have used technology to transform

The future of contact centres

Differentiating your customer experience by offering the customer their channel of choice, and making it easy for them to change channel at any point during an interaction, will make you their number one choice.

We can help you make this a reality with our portfolio of secure payment and customer engagement solutions that will deliver seamless experiences for your customers, and agents, that will take your contact centre into the future.

Future of contact centres video

Get in touch today

Get in touch today and find our how the Eckoh Experience Portal can change your customer engagement for the better.

Get in touch today

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