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Customer Engagement

Effortless omnichannel customer engagement

Connect customer channels and create seamless experiences

  • Deliver efficient and contextual interactions for personalised service
  • Enable customers to engage and easily shift between their preferred channels
  • Build unique branded experiences from contact centre agent to Chatbot

Ready to boost customer service?

Customer engagement for contact centres

Effectively engage customers across all channels

Many customer interactions occur through the contact centre, whether by phone, Chat or social messaging. Support your contact centre agents with the right tools while allowing automation like Chatbots and modern IVRs to provide and exceptional customer experience.

  • Make life simple by accessing every contact channel you need in one platform
  • Scale up or down depending on your needs. Simply take the solutions you need today and add new ones whenever you're ready

Multi-channel customer engagement

Meet customer expectations with speed and convenience

Now you can manage customer expectations with a multi-channel approach that lets you start an engagement in one channel and stay with the customer as they shift to different ones – without losing their history or context.

Seamless omnichannel experiences

  • Omnichannel engagement

    Omnichannel Engagement

    Deliver all your customer contact and secure payment solutions from one place

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  • Digital transformation

    Digital Transformation

    Harness leading technology to transform your contact centre performance

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  • Live chat

    Live Chat

    Deepen customer relations with personalised, real-time engagement

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  • Social listening

    Social Listening

    Bring your social conversations together to analyse trends and feedback

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  • Messaging

    Messaging

    Turn messaging and SMS into into a powerful communications tool

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  • Eckoh's PCI DSS contact centre

    Outsourced Contact Centre

    Support your existing operations with our effective and PCI DSS compliant contact centre

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Helping you deliver your customer engagement vision

Deliver your digital transformation strategy by providing channels that work seamlessly together. With Eckoh, you can build an integrated suite of customer channels that enable a secure, unified customer view.

Increasing efficiency for Ideal Shopping

"Customer service is a vital part of our strategy while maintaining operational efficiency and Eckoh have a crucial role to play in helping us to fulfil this. We are extremely pleased with the services that have been delivered and we're thrilled to be working with Eckoh to extend the automated services for our customers"
Head of Customer Service, Ideal Shopping
Case study