Make customer relationships stronger
Get your existing customer channels working together in sync with Eckoh's cloud-based customer engagement platform.
Customers may want to channel swap several times as part of any one engagement. This means starting a conversation in a Chat session (for instance), which then goes to a live agent, who finishes the conversation with a secure payment and activating an email or SMS confirmation.
Maintaining context or interaction history is imperative for good customer service and results in an outstanding engagement that will attract and retain customers.