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Latest news and announcements

Insight

De-scoping your contact centre. What vendors won’t tell you

Monday, 11 March 2019 Insight, PCI DSS Compliance

De-scoping your contact centre. What vendors won’t tell you
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

Eckoh insight to PCI DSS Protecting Telephone-Based Payment Card Data

Thursday, 29 November 2018 Insight, PCI DSS Compliance

Eckoh insight to PCI DSS Protecting Telephone-Based Payment Card Data
Cam Ross, Director of Payments Strategy at Eckoh welcomes the publication of this updated guidance document.

Eckoh Urges Businesses to Take Contact Centre Customer Data Seriously

Monday, 30 January 2017 Insight, PCI DSS Compliance

Eckoh Urges Businesses to Take Contact Centre Customer Data Seriously
Eckoh was appalled, but not surprised to hear of the recent leak of sensitive audio customer data in the US.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Check out our eGuide "Evolving your IVR into multi-channel customer engagement" for helpful advice on making your IVR an effective part of your customer experience. #CustomerExperience #CustomerService #contactcenter bit.ly/3cKIk6F
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Interactive quiz: Is your CX a winner or loser in the COVID-19 era? Four simple questions will help you find out, and show you what to do next. #contactcentre #CX #customerexperience #resiliency bit.ly/3bje2qM
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh wins a six-year Capita and TfL contract renewal worth £4m to provide services to the Congestion Charge as well as the new Ultra and Low Emissions Zone project. bit.ly/30UoGRo #securepayments #contactcentres

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