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Children's Healthcare of Atlanta Select Eckoh's Tokenisation
Monday, 26 September 2016

Eckoh's US division has secured a new five year contract to provide secure payment services to Children’s Healthcare of Atlanta (“Children’s”).

CHOA win 900

The contract will see Eckoh provide Children's, one of the largest pediatric clinical care providers in the US, with Eckoh's market-leading CallGuard solution from its Secure Payments Suite. This particular variation of CallGuard uses Eckoh's recently UK patented (US patent pending) tokenisation technology, which was launched to the market in May 2015.

The solution will eliminate any card data from entering any aspect of the hospital's infrastructure to ensure compliance with the Payment Card Industry Data Security Standards ('PCI DSS'), and crucially it will not require changes to its existing IT applications, payment vendors or existing relationships, keeping disruption and implementation costs to a minimum.

CallGuard also eradicates the potential for card data theft, prevents employees from being exposed to card data and completely removes payments systems and processes from the audit scope of PCI DSS.

Children's Healthcare of Atlanta is one of the largest pediatric health care providers in the US, comprised of three hospitals and 27 neighbourhood locations. Their call centre manages over eight million calls per year. Implementing CallGuard within its environment will enable payments to be taken completely securely, meeting all the necessary requirements set by the industry.

The increasingly national US presence of Eckoh Inc., enhanced by the acquisition of PSS Help in November 2015, has played an important role in securing this sizeable contract and will support the installation over the coming period. The contract also incorporates the gateway solution developed by PSS-Help, which seamlessly merges existing infrastructure to enable a swift and cost-effective installation.

Nik Philpot, Chief Executive Officer of Eckoh, commented: 'We are delighted to announce this fourth customer to sign up for our new patented solution within the last nine months and our first to utilise the on-the-ground presence of our enlarged team following the PSS Help acquisition last November. Unlike other secure payments systems, this method uses tokenisation to completely remove the need for merchants to make expensive or extensive changes to any existing IT infrastructure. The solution was developed for all card-not-present payments, not just those made over the phone, and its ease of implementation has attracted significant interest from a variety of market sectors. As regulations and laws tighten around the transmission of personal customer data, we anticipate a growing international demand for our secure payment services.'

For further enquiries, please contac This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Tony Porter

Tony Porter

Head of Global Marketing Tony has over 30 years’ experience in sales, marketing and business development and currently leads these activities for Eckoh in both the UK and US markets and across all sectors. Tony’s role focuses on helping contact centres to improve their customer engagement, making them convenient and secure for consumers to use. He understands the challenges organisations face around PCI DSS compliance and how to make the Omnichannel contact centre experience a satisfying reality. He is a regular speaker at events on topics such as PCI DSS, GDPR, contact centre technology, IVR solutions, self-service, secure payments, marketing and business development.
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Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals. Read more: bit.ly/34BFL2m #PCIDSS #contactcentre
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