News

Latest news and announcements

Eckoh Secures New Clients in the UK and US
Wednesday, 20 January 2016

Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce further progress in securing new clients, both in the UK and USA, and in particular, the first contract secured via its partnership with West Corporation (“West”) in the USA.

Contract win 900

This continues the Group's historic trend of achieving a strong second half performance, underpinned by the delivery of contracts won in the first half together with seasonal volume increases for existing Eckoh clients. As a result, the Group remains on track to deliver full year results to 31 March 2016 in line with market expectations.

Most notably since Eckoh's interim results were announced in November 2015, the Group has won its first contract via West with the retail subsidiary of a major global media and entertainment group. The contract initially covers implementing Eckoh's CallGuard solution into the company's 200 seat contact centre operations supporting its retail subsidiary but it is expected that there will be opportunities to deliver additional implementations within other parts of the business. It also represents a significant milestone in the Group's partnership with West, being the first contract delivered from the West sales pipeline that has over 30 sizeable opportunities.

In addition to the previously announced new three-year contract to provide a secure payments solution to a global multi-media retailer, other significant contracts secured to date in the second half also include two new contracts in the UK and an additional direct win in the USA. These latest contracts are with two leading UK utility companies and one of the world's leading online fitness websites, both delivering CallGuard.

Following these recent wins, Eckoh has now secured 12 contracts in the US in total, eight of which have been secured in the current financial year, compared with four in the previous year, illustrating the speed with which momentum is building in the market. There continues to be a large number of sales opportunities in the pipeline in both the UK and US, through channel partners and directly.

We are also pleased to announce that we have been notified that the UK patent for the Audio Tokenisation payments solution has been approved and will take effect on 17th February (patent number GB2497940). Since its launch in May 2015, this solution has rapidly become the leading sales proposition in the secure payments portfolio and the patent grant will ensure that Eckoh can protect the unique nature of the solution and our market leading position.

Looking ahead, the Group's expansion will be supported by the recent acquisition of Product Support Solutions, Inc ("PSS"), a US-based company specialising in the management of contact centre and customer experience technology, which is expected to open additional partnership opportunities. Integration of the PSS business into the Group is progressing on track. PSS's UK operation has now been merged with Eckoh's UK business and it is expected that the PSS and Eckoh US businesses will be fully integrated into a single operation early in the next financial year.

As well as strengthening Eckoh's capacity to deliver CallGuard solutions in the US, since acquisition in November 2015, PSS has already secured a $2m contract with a global communications company. This demonstrates the opportunity for Eckoh to develop PSS's sales of higher margin products including Eckoh's secure payments. Eckoh continues to develop additional opportunities to enhance its strong organic growth with complementary acquisitions.

Nik Philpot, Chief Executive Officer of Eckoh, commented: "The second half of the year started strongly and we are delighted to report today a number of new contract wins, including our first contract win via West to provide our recently US patented CallGuard technology to a major global media and entertainment company. We are also extremely pleased to have been granted the patent for our audio tokenisation solution, which will help strengthen our sales pipeline further.

Eckoh offers a unique proposition to our clients and the Board remains confident that there is a significant opportunity in the protection of customers' data, which will continue to support the future prospects of the Group. Together with our extended Group-wide direct sales capabilities and blue-chip channel partners in both the UK and the US, we have a strong new business pipeline in place. We are extremely excited about the potential to drive the Group's growth over the forthcoming months."

For further enquiries, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Tony Porter

Tony Porter

Head of Global Marketing Tony has over 30 years’ experience in sales, marketing and business development and currently leads these activities for Eckoh in both the UK and US markets and across all sectors. Tony’s role focuses on helping contact centres to improve their customer engagement, making them convenient and secure for consumers to use. He understands the challenges organisations face around PCI DSS compliance and how to make the Omnichannel contact centre experience a satisfying reality. He is a regular speaker at events on topics such as PCI DSS, GDPR, contact centre technology, IVR solutions, self-service, secure payments, marketing and business development.
Connect with us on LinkedIn

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

At Eckoh we offer world-class third-party support for legacy #Aspect® systems. If you are worried about rising costs, falling service levels or being pushed to upgrade, get a lower cost, highly responsive service that extends the life of your systems. bit.ly/2YqhzMp
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With the rise in e-wallet #payments for online purchases, the convenience and security of these alternative payment methods make them a popular option. With Eckoh, your #contactcentre can take e-wallet payments over the phone. #PayPal #GooglePay #ApplePay bit.ly/2WwdJnm
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Understanding a #customer's issue over the phone can be difficult without being able to see what they are experiencing, but with Eckoh's Co-Browsing solution, #contactcentre agents can view the customer's screen and can also share their own. bit.ly/2LZ6GzI

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube

Latest News Items