× Globe

We notice that you’re on our UK site, the version that serves your region is the US Eckoh site.

Go to US site. Stay on UK site


Latest news and announcements

GDPR – how can PCI DSS help?
Thursday, 30 November 2017

May 2018 is the compliance deadline for GDPR (General Data Protection Regulation). Organisations in Europe and the US should have this at the top of their priority list. If you’re not sure what it is, Wired’s article makes useful reading.

World Computer Sec day 900

Basically, GDPR is intended to improve how data is protected as well as increasing the accountability for those that suffer data breaches. Recent research by Thales e-Security revealed that half of UK consumers don’t believe commercial organisations care about their privacy. In fact, UK consumers are becoming increasingly reluctant to trust anyone with their personal information whether in retail, banking or travel. What’s more 77% suggested that a failure to comply with GDPR would negatively impact their perception of an organisation.

With data breaches, card data exposure, ransom attacks and other increasingly clever scams to obtain personal card data, it’s time organisations stepped up to make themselves secure.

The Payment Card Industry Data Security Standard (PCI DSS) addresses specific issues around storing, processing or transmitting sensitive card data. Achieving compliance to this standard will most definitively contribute to your overall GDPR compliance plan.

For any organisation taking card payments putting solutions and processes in place to achieve compliance is one of the best things you can do. Recent reports that Mozilla Firefox are considering launching an alert when a user visits a site that has previously been hacked, there will be no hiding from your customers. No doubt other browsers will follow suit.

Today, there are solutions that will address your PCI compliance challenges no matter what sector you’re in or how you operate your card payments. Some of these solutions can de-scope all or part of your contact centre from PCI DSS scope and come as hosted, on-site or automated solutions.

CallGuard is one of the simplest solutions on the market and requires no integration with your existing systems because it wraps around your contact centre and prevents card data entering your environment. With DTMF masking and Audio Tokenisation you can effectively make sensitive data disappear. So, if it’s not there, it can’t be stolen. What’s more you get to stay in touch with your customer throughout the engagement so you can provide the kind of service that will keep them coming back.

Across the full spectrum of engagement channels there are a secure payment solutions from automated self-service – EckohPAY - to payment via Live Chat or Apple Pay over the phone, they will most definitely enhance rather than compromise customer experiences.

If PCI DSS is unfamiliar to you and you’re not sure what it can do for you then download a jargon free eGuide The Definitive Guide to PCI DSS Compliance. Not convinced that PCI DSS is relevant to your contact centre? Take a look at the blog or eGuide on The Rise in CNP Crime in Contact Centres to find out how it is.

So, if you take card payments and GDPR is on your mind it’ll be worth looking at PCI DSS solutions to help you on your path to compliance. Your customers take their data seriously so you need to do the same to protect your business.

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it.

About the Author

Tony Porter

Tony Porter

Head of Global Marketing Tony has over 30 years’ experience in sales, marketing and business development and currently leads these activities for Eckoh in both the UK and US markets and across all sectors. Tony’s role focuses on helping contact centres to improve their customer engagement, making them convenient and secure for consumers to use. He understands the challenges organisations face around PCI DSS compliance and how to make the Omnichannel contact centre experience a satisfying reality. He is a regular speaker at events on topics such as PCI DSS, GDPR, contact centre technology, IVR solutions, self-service, secure payments, marketing and business development.
Connect with us on LinkedIn

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

With Eckoh's co-browsing solution, your #contactcentre agents can mitigate customer frustration and confusion by sharing screens with them to identify their online issues promptly and direct them on how to overcome them. Find out more: bit.ly/2LZ6GzI #screenshare
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh's Hosted #IVR solution delivers Self-Service customer engagement tools across phone, web, mobile app and #chatbot. We also offer a Visual IVR solution to transforms customer smartphone engagement through additional visual information and prompts. bit.ly/2x9tFxL
Eckoh (@Eckoh)

Eckoh (@Eckoh)

When your #KnowledgeBase is used by a customer, they can use their own words to find answers to their questions without having to speak directly to an agent. It learns from usage, so it presents trending themes to match user searches or channel choice. bit.ly/2Ek8VHv

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube

Latest News Items