Effectively engage customers across online channels
Many customer interactions occur through the contact center, whether by phone, chat or social messaging. Support your contact center agents with the right tools while allowing automation like Chat and Chatbots to provide and exceptional customer experience.
Offer a truly personalized, real-time conversation through a Chat or Chatbot. As a great first line support, they are easily passed to agents to complete queries or sale and been proven to increase conversion. And with our Agent Desktop (by Coral Active), your agents can orchestrate all your contact center applications in one place.