Customers Want Effortless Contact
Are you saving time for your customers, treating them in a personal way and helping them to get what they need easily — across every channel?
You can enhance every experience and win greater loyalty by putting customers in control, thanks to self-service tools and expert help over the phone, web chat or email.
For customers that means greater freedom, choice, speed and satisfaction. With Eckoh, that's exactly what you can give them. We reduce cost and complexity for you, making everything integrated, seamless and effortless.
The Multi-Channel Challenge
Customers will often start their conversation in one channel and end it in another. But how can you pull it all together and make systems talk with one another to create an ultra-smooth experience — without it costing the earth?
Get it wrong and your customers will be trapped in communications silos. And if they discover your service is badly disjointed, it will fuel their frustration and dissatisfaction.But here's the good news. It's possible to transform their experience in cost-effective ways. With the right multi-channel contact centre solution, you can improve interactions, across all channels and touch-points, gaining a competitive advantage.
Personalise Every Customer Interaction
When customers get in touch, wouldn’t it be great if your system could identify them automatically, pull up their accounts and even offer choices tuned perfectly with their profile?
Eckoh’s hosted IVRs can remember services they asked about previously, so you suggest offers the next time they call. You can also greet them by name and push information to them in ways they prefer, so they don’t need to actively monitor their account. Magic!
IVR, Speech Recognition, Web and Mobile Customer Interaction
Eckoh can make your processes and contact centre much more efficient, reducing agent average handling time by up to 70%. We’re leading the way in multi-channel customer service through our customer experience solutions.We offer automation across voice, mobile and web channels, giving your customers the freedom they want to be self-sufficient when making purchases and getting in touch.
- Speech Recognition - automated call options (menus) and voice recognition systems
- Web and Mobile Websites - web forms for feedback and access to other self-service and voice channels
- Mobile Apps - valuable customer service applications that keep customers engaged
- Messaging - email responses, click to call/text/chat; web chat; push notifications; social media integration.