Contact Center Support

Extend the life of your contact center technology

Keep your legacy contact center tech going for longer, without high Original Equipment Manufacturer (OEM) support costs.

  • Get more out of your existing technology such as Avaya, Aspect or Ribbon
  • Upgrade when you are ready to do so
  • Reduce your support costs by up to 30%
  • Get around the clock support when you need it

In need of trustworthy experts?

Contact center agent

Keep your support options open for your contact center systems

When there are so many demands on your resources it can make sense to optimize your existing technology before investing in upgrades. Get your expert third-party support for platforms and applications – regardless of who created them.

We help your systems run longer, including top-level applications, solution-specific software, operating systems, hardware and integration points.

Contact center technician

Quality technical support, without dealer costs

Your mission critical customer facing systems can continue running smoothly without the added OEM fees. We offer first-class technical maintenance, upgrades and support for contact centre systems such as Avaya, Aspect and Ribbon.

Whether they are at end of life, need upgrades, or need cost effective change management to new systems, we can help:

  • 24x7x365, ultra-responsive support
  • Specialists in IVR, speech applications, CTI, dialers, ACD and PBX

Merge multiple networks into a single telecom network

Fulfill your carrier-grade needs with the programmability, automation and on-demand scale of cloud computing.

Third-party support is more effective

"third party contact centre support is 60% more effective than OEM support."
Gartner Competitive Landscape: Partnering With Third-Party Maintenance Providers