Yodel
Increasing customer contact channels brings better customer experience (CX) and channels of choice
Yodel is a parcel delivery and collection service brand as well as one of the largest couriers in the UK
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Allpay
Helping allpay and their housing association clients take secure payments
Helping allpay and their housing association clients take secure payments.
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Major UK Insurer
Fraudulent claims and the risk of fraud reduced for its 900k policyholders.
Top 50 UK insurance company maintains its mutual status which helps to differentiate the business from others
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Mobile Telecoms Provider UK
Fast responses create great customer experience for leading mobile phone company
Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years
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Major UK Banking Group
Extending the life of contact center technology and ensuring business as usual
Major UK banking group covering several brands, seeks to maximize ROI on its technology investment
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BPO & Public Sector Organization
Eckoh self-service portal for account management and payments
Self-service IVR solutions for a leading public sector body
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Motor Insurer
De-scoping the contact center to simplify PCI DSS compliance
Motor-only, broker-only insurance business
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Maintel
Choice of agent or automated secure payments for leading unified comms provider
Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform
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Welsh Water
Automated payments offer a secure multi-channel service for Welsh Water users
The sixth-largest water company, serving over three million people in Wales
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South East Water
Automated payments generate 20% more customer payments than anticipated
South East Water is one of the UK's 21 regulated water supply companies, supplying 2.2 million people with quality drinking water
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