Case studies

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.

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Client Financial Services

Securing telephone payments to support financial and customer service operations

Financial services organization that also delivers customer service operations for its global clients.

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Large Financial Services Business

Securing payments, achieving PCI DSS compliance and maximizing investment

Large US financial services business in Minneapolis, serving clients worldwide.

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Health Insurer Florida

Securing payment and improving customer satisfaction for health insurer

Leading health insurer with 8 million members in Florida.

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Children's Hospital

Securing patients' personal and payment data when they’re most vulnerable

Large US hospital for children seeks to ensure they take their patients' cardholder data as seriously as they do their health.

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Carnival

Securing customer payments for global cruise passengers

Global travel organization, based in Miami, operating one of the largest cruise fleets in the world, with a UK contact center.

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Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact center payments and minimize risk.

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CRC

Preventing sensitive data being stored or accessed to secure payments

A nationwide, cooperatively owned and operated 24x7 contact center, central station and software provider.

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Major Telecoms Company

Protecting customer data, reducing risk and achieving PCI DSS compliance by de-scoping transactions

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

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Insurance Intermediary Company

Increasing security of telephone payments for compliance and reduced risk

This international insurance intermediary group provides broking and underwriting services worldwide.

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