COVID-19 – the impact on CX
How did your customer experience fare during the worst of the pandemic? Now’s a good time to step back and take a look to see how to make it even better long term.
This interactive guide poses 4 simple questions that will help you determine your next steps.
- Are your customers getting a worse experience?
- Do your customers’ queries get resolved easily?
- Have your customers been able to make secure payments?
- Are your customers able to take advantage of self-service?
Download the guide to find out the answers.