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2019 Predictions for Contact Centers

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Executive Insight - 2019 Predictions For Contact Centres

Here are Eckoh's thoughts on the trends for 2019 specifically for Contact Centres. This exclusive guide will help you discover:

  • How humans will become scarce
  • How Omnichannel goes personal
  • Chatbots find their niche
  • Voice will have a bigger say
  • New payment options prove popular.