Self Service - Is Your IVR Behaving Badly?
Despite the rise of digital, voice is still king and customers prefer to call up businesses. However, many IVRs are falling short of their customers' expectations - 37% of consumers who ended a business relationship did so because they were frustrated with the IVR.
IVRs can be improved dramatically with a little TLC, and there are plenty of solutions for you to choose from. Turn things round dramatically by reading the guide.
- Five key benefits you can deliver by refreshing your IVR
- Why your business could gain from a hosted IVR
- Three key benefits that third party support can deliver