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Self Service & IVR Guide


Self Service - Is Your IVR Behaving Badly?

Despite the rise of digital, voice is still king and customers prefer to call up businesses. However, many IVRs are falling short of their customers' expectations -  37% of consumers who ended a business relationship did so because they were frustrated with the IVR.

IVRs can be improved dramatically with a little TLC, and there are plenty of solutions for you to choose from. Turn things round dramatically by reading the guide.


  • Five key benefits you can deliver by refreshing your IVR
  • Why your business could gain from a hosted IVR
  • Three key benefits that third party support can deliver