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Speech Recognition in IVR


Executive Insight - The Power of Speech Recognition in IVR

With products like Alexa, Siri and Google VoiceWith products like Alexa, Siri and Google VoiceAssistant, customers are getting more used tospeaking to applications, and are reportingthat over a billion devices now have access to voiceassistant technology. Ashley Burton, Head of Product at Eckoh, provides insight into this area of customer engagement.

  • How speech can provide answsers in seconds
  • Where this is already in user
  • How it is being used today.