Moving your contact center to the cloud?
Contact centers are increasingly migrating to the cloud for a number of attractive benefits like greater flexibilty, simpler management, and even potential cost savings. But, with 82% of data breaches involving data stored in the cloud, who's responsible for security once you're up and running? Our free eGuide explains shared responsibility, what's at risk, and how to maximise data security in the cloud.
Top 7 Customer Service Challenges
Dive into our ebook exploring 7 key challenges and opportunities in contact centers. Uncover strategies to enhance transactions, gauge sentiment, fortify security, diversify payment options, and boost agent retention for lasting success.
PCI DSS v4.0 Reference Guide
Any organization taking card payments is at risk of fraud and vulnerable to the impacts of a data breach. To find out how to protect your customers and prepare your organization for PCI DSS v4.0, our jargon-free guide tells you everything you need to know.
Why you should rethink your PCI DSS Strategy
Your contact center is under attack. Rethink your PCI DSS compliance strategy so it actually protects customer credit card data.
Evolving IVR into multi-channel customer engagement
What if your IVR could do more than just answer and route calls? Our new eGuide will show you how you can re-vamp or build your IVR so that it delivers true self-service for your customers.
PCI DSS Descoping Your Contact Center - What You Need to Know
De-scoping your contact center from PCI DSS - what vendors won't tell you, but you need to know.
Contact Center Resiliency
Discover the 5 lessons learned from COVID-19 to help you make your contact center resilient.
De-risking versus de-scoping your contact center
Find out what your current vendor has secured and what they may well have missed.
Self Service - Finding the Right Balance of Tools
If you’re confused about which customer engagement channels to implement you won’t be alone. If you’re considering how to deliver the best CX our eGuide will help you cut through the mass of information and options.