Want to know more about us? Find out how we can help you provide world-class, multi-channel experiences that enhance your brand, deliver maximum satisfaction and create greater profitability.
Payments Security Overview
We process over $600 million in payments for our customers. For years, organizations have trusted and relied upon Eckoh's solutions to provide an efficient and secure customer experience.
Tackle fraud by removing cardholder data from call recordings and agents.
CallGuard eliminates sensitive card data from telephone conversations before they are recorded. It will prevent your agents from seeing any card data on screen, which eliminates the potential for card data theft.
Remove desktops, back-end systems, agents and call recordings from PCI DSS audit scope. It differs from our Hosted solution as it does not need all calls to be routed through the hosted platform. Instead, the secure service can be activated on an 'on demand' basis, as and when a payment occurs during a call.
CallGuard's hosted service is ideal for organizations that take high volume phone payments through their contact center, locally and around the world. CallGuard Hosted intercepts card data at a network level, ensuring no information is passed to any part of the contact center or your agents.
CallGuard Audio Tokenization
Remove your entire contact center from scope, with an audio tokenization solution that requires absolutely no integration with existing systems of process.
The flexibility of Audio Tokenization makes it an ideal payment solution for BPO's representing multiple clients, or organizations with multi-site contact centers.
Stop card data coming into your organization without changing your systems or processes. DataGuard uses tokenization to isolate cardholder data from payments made over the web, mobile device apps or through file transfers.
Beat fraud and increase customer choice and convenience with payment automation through our secure, multi-channel self-service payment system. With customers demanding more ways to self-serve, customer service departments need to add new ways of paying securely over multiple channels, without risk of fraud.
Third Party Avaya Support
Has the manufacturer for the system your business is using, just stopped providing support? It doesn't mean end of live. Eckoh are experts in supporting legacy contact center technology, providing you with a third party support solution.
Bridging the Gap Guide
Have you made the decision to switch to new contact center technology? Perhaps your new solution will be sited on premise, hosted remotely, or you’re merging systems? Ensure your old infrastructure runs smoothly and cost-effectively with the Bridging the Gap Guide.
Contact Center Decommissioning
Decommissioning can be costly, time-consuming and inconvenient. It can interfere with “business as usual” activities, and even delay new projects. There are regulations to be considered for health and safety risks, environmental legislation, and other complexities. Eckoh is able to assist with the shut-down, removal and disposal of a wide range of technologies.
Are you looking for ways to ensure your customer interaction solutions are improving, utilized and always available? You can do all of that, by simply outsourcing to us - without going through the pain and disruption of moving everything to a hosted environment.
Essential Guide to Third Party Support Services
Are you facing, or putting off the daunting decision of how and when to upgrade your contact center technology? This guide explores the issues and looks at viable choices that avoid the disruption, costs and risks of doing nothing – or the wrong thing.
CallGuard gives you the flexibility to choose what parts of your contact center environment you want to secure from toxic card data. Meet PCI DSS compliance and security measures on your terms.
Reduce the risk of fraud and achieve PCI DSS compliance for every payment taken over the telephone.
Apple Pay Overview
Wouldn't it be great if your customers could make a payment with your agents, using Apple Pay? Eckoh's Apple Pay solution enables alternative, non card-based payment options for wider customer engagement while safeguarding payment data.
Are you losing your customers at the shopping cart? Stay close to your customers and enable ChatGuard on your website to improve engagement and secure sales.
Secure payment solutions that help protect your patients’ personal and payment card details.
Never lose another customer with anytime, anywhere service. Chatbots provide a 24x7x365 solution to make better use of an agents time.
Do you want to offer personal help to multiple online customers at the same time in a cost-effective way? Real-time text chat is a great way to answer inquiries, enhance service levels and turn more of your website visitors into paying customers.